Escape Room

Yes, carers' tickets/discounts are available for Go Ape adventures.

If a supervising adult is not required to participate as per our activity restrictions, please call our customer service team on 01603 895500 to discuss your requirements and book your free carer ticket.

If a supervising adult is required to participate under our activity restrictions, please call us on 01603 895500, and we will apply an accessibility discount of 10% for you.

Yes, you can book at the Go Ape cabin on the day, but availability isn’t guaranteed. Sessions often fill up quickly, especially at weekends and during holidays, so we recommend booking online in advance to secure your spot.

If you need to reschedule your Go Ape adventure, you can do this using your online account up to 48 hours before your session. If you didn't create an account at check out, you can still manage your booking by creating an account now using the same email address that you used to make your booking.

1. Log in to your Go Ape account
2. Go to 'My Bookings' then 'Upcoming Bookings'
3. Select the booking you want to change and 'Re-book'
4. Follow the steps to select a new session

Please note that there is a £5 fee for rescheduling a booking within 7 days of your session. Bookings closer than 48 hours cannot be rescheduled.

If you are struggling to log into your account, please try reseting your password. If this doesn't work, contact our customer care team.

If your booking is not showing on your online account, please ensure you are trying to log in using the same email which is linked to the order.

If you need any help changing your booking, please email [email protected] or call 01603 895500.

Go Ape activities are physically and emotionally challenging outdoor adventures that come with a risk of injury when participating.

If you or anyone you are supervising has a pre-existing injury or medical condition (including pregnancy) that could affect your ability to participate safely or may increase your risk of injury, we would recommend that you do not take part in the activity.

However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest that you seek advice from your doctor on the matter.

If you decide to proceed, you will need to declare that you have an existing injury. In addition to your risk acknowledgement form, you will be asked to complete an additional form on the day of your adventure stating that you have decided to take part in the activity in the full knowledge that this may incur additional risks to your existing injury.

Please make Go Ape staff aware on arrival and they will provide you with the additional form. If you would like to discuss anything with us before you decide, please reach out via email to [email protected] or give us a call on 01603 895500.

We strongly recommend booking your adventure online or by phone before travelling.

Go Ape sessions often sell out, especially during weekends and peak season. If you wait until you arrive, we cannot guarantee there will be any spaces left, and we genuinely hate sending people away disappointed! Book ahead to secure your spot.

You can book online. This is the fastest way to check availability and guarantee your spot!

If you prefer to talk it through, call us at 01603 895500.

Booking for a group? For schools, company outings and more, please check out our Groups pages. Our dedicated events team will help organise all the details.