Forest Segway

Yes, carers' tickets/discounts are available for Go Ape adventures.

If a supervising adult is not required to participate as per our activity restrictions, please call our customer service team on 01603 895500 to discuss your requirements and book your free carer ticket.

If a supervising adult is required to participate under our activity restrictions, please call us on 01603 895500, and we will apply an accessibility discount of 10% for you.

Yes, you can book at the Go Ape cabin on the day, but availability isn’t guaranteed. Sessions often fill up quickly, especially at weekends and during holidays, so we recommend booking online in advance to secure your spot.

For the safety of both mother and child, Go Ape strongly recommends that pregnant women do not take part in our adventures.

Our adventures are robust physical activities involving climbing, balancing, and zipping, which naturally carry a degree of risk. While we don't want to be discriminatory, we are not medical experts.

We strongly encourage you to seek advice from your doctor before deciding to participate.

If, after consulting your doctor, you choose to proceed, we will require you to formally declare your pregnancy to a staff member and sign a specific disclaimer acknowledging that:

"I have made Go Ape aware that I am pregnant and, as a result, Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child."

We want you to have a safe and wonderful experience, so please prioritise medical advice when making this decision!

If you need to reschedule your Go Ape adventure, you can do this using your online account up to 48 hours before your session. If you didn't create an account at check out, you can still manage your booking by creating an account now using the same email address that you used to make your booking.

1. Log in to your Go Ape account
2. Go to 'My Bookings' then 'Upcoming Bookings'
3. Select the booking you want to change and 'Re-book'
4. Follow the steps to select a new session

Please note that there is a £5 fee for rescheduling a booking within 7 days of your session. Bookings closer than 48 hours cannot be rescheduled.

If you are struggling to log into your account, please try reseting your password. If this doesn't work, contact our customer care team.

If your booking is not showing on your online account, please ensure you are trying to log in using the same email which is linked to the order.

If you need any help changing your booking, please email [email protected] or call 01603 895500.

Go Ape activities are physically and emotionally challenging outdoor adventures that come with a risk of injury when participating.

If you or anyone you are supervising has a pre-existing injury or medical condition (including pregnancy) that could affect your ability to participate safely or may increase your risk of injury, we would recommend that you do not take part in the activity.

However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest that you seek advice from your doctor on the matter.

If you decide to proceed, you will need to declare that you have an existing injury. In addition to your risk acknowledgement form, you will be asked to complete an additional form on the day of your adventure stating that you have decided to take part in the activity in the full knowledge that this may incur additional risks to your existing injury.

Please make Go Ape staff aware on arrival and they will provide you with the additional form. If you would like to discuss anything with us before you decide, please reach out via email to [email protected] or give us a call on 01603 895500.

Bumbags and backpacks aren't permitted on the course as they may increase your risk of injury or get in the way of your harness. A lanyard and phone pouch can be purchased online at the time of booking or on the day from the Go Ape cabin (subject to availability). If you need to carry any medication with you, please let a member of staff know who will be able to provide you with a pouch which can be attached to your harness.

We recommend that non-essential items and bags are left somewhere safe such as in your car. Small items such as car keys can be left in the Go Ape cabin.

We strongly recommend booking your adventure online or by phone before travelling.

Go Ape sessions often sell out, especially during weekends and peak season. If you wait until you arrive, we cannot guarantee there will be any spaces left, and we genuinely hate sending people away disappointed! Book ahead to secure your spot.

A supervising adult will only need a ticket if they are participating in the activity.

Some of our activities do require adult supervision in the tree tops. Depending on the age of the children you are supervising, it is possible to supervise from the ground if you prefer. We recommend participating with your children so you can enjoy your adventure together, especially if it's their first time or they are feeling a little nervous.

Supervision requirements can be found on the location and activity pages of the website.

All participants must weigh a minimum of 7 stone or 45kg. This is to enable the participant to be able to safely operate the Segway which is controlled through shifting your body weight. Anyone who does not meet this requirement may not be able to safely stop the machine which would put themselves and others at risk. The maximum weight is 18.4 stone or 117kg.

You can book online. This is the fastest way to check availability and guarantee your spot!

If you prefer to talk it through, call us at 01603 895500.

Booking for a group? For schools, company outings and more, please check out our Groups pages. Our dedicated events team will help organise all the details.

We have produced this handy guide on staying safe at Go Ape in hot weather. Please have a read through to prepare for your adventure.

Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you are appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual which can add to the fun, but you might want dry clothes to change into for the journey home.

If we have to close for unsafe weather conditions, we will offer you a refund, credit note or reschedule your booking. If unsafe weather is forecasted we will aim to make the decision as early as possible, and will do our best to contact you to try and save you a wasted journey.

Yes, well-behaved dogs are welcome on-site and must be kept on leads. Please note that dogs are not able to join you on the course so you will need a spectator to look after them.

Our cafe is dog-friendly so well behaved dogs are welcome inside.

Moors Valley boasts a delightful array of places to eat and drink. Cafe, kiosks, ice cream - we have it covered. See Moors Valley's website for more information, including about their gift shop.

Moors Valley has specialist accessible toilets and baby changing facilities, find out more on Moors Valley's website.

Some paths are accessible but many are woodchip paths that wheelchair users can find difficult. If you have any specific accessibility requirements please contact us ahead of your visit so we can help. Moors Valley operate the Countryside Mobility Scheme and when registered, Mobility scooters can be hired that can negotiate almost all of our paths. Find out more on Moors Valley's website.

Yes, parking is available. Variable charges apply and you pay at the end of your visit. For details and current charges visit Moors Valley’s website. We recommend arriving early during peak times to ensure you have time to park and relax before your session.

We have space for small items at the cabin, but storage is not secure, so belongings are left at your own risk. We recommend bringing as little as possible.

Toilets are located in the visitor centre, less than a two-minute walk from our activities.

Go Ape Moors Valley is located on the Hampshire and Dorset border, just above the south coast's vibrant Bournemouth Seaside Resort, between the stunning New Forest National Park and the iconic Jurassic Coast world heritage site. It's easily accessible from the A31.