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FREQUENTLY ASKED QUESTIONS


There’s just a few things you’ll need to know before you head to the forest.
We’ve built this section to help you quickly answer some common queries, and allow you to get on and have some fun!

Top 8 Questions
Where is my nearest Go Ape?
Head over to the Our Locations page to find your nearest locations.
When are you open?
Opening times vary depending on the adventure, location and time of year. The easiest way to find out is to use our booking bar to see the time sessions we have available.
How and when should I book?
Either book online using our quick booking tool (it will only take a few minutes) or give one of our friendly team a call on 01603 895500. We recommend that you book in advance as our courses tend to get booked up - especially during weekends and school holidays.
How do I amend an existing booking?
Give us a call on 01603 895500 and one of our tribe will be more than happy to help you out.
Do you offer group discounts?
We have a dedicated events team who are there to help with larger groups. Why not give them a call on 01284 852 237 or to find out more, visit our Groups page.
What is your cancellation policy?
You can cancel your adventure up to 48 hours before your adventure starts by calling the booking line on 01603 895500 and we will fully refund you. If  Go Ape need to cancel your booking, we'll contact you to either move your booking or refund you in full. *Please note that Corporate Events require cancellation notice by 10 working days prior to the event, due to the inclusion of vendor services. Please see our terms and policies here
What should I wear?
We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if it’s raining! You need to make sure you have the correct footwear with closed toe and heel (with flat soles), no sandles or slip-off shoes. Your stomach area will need to be covered and long hair must be tied back.
What happens in bad weather?
Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control, if this happens you will be given a full refund.
Our Adventures
Where can I find out more about each activity?
To find out more about each of our activites, see our Adventures page.
What are the height, weight and age restrictions and supervision ratios?
See below for all our age, height and weight restrictions for each adventure. You can also find details on our supervision ratios. Go Ape Restrictions and Supervision Ratios Sept 2018
Do I need to be fit and strong?
Doing Go Ape does require a degree of physical fitness but if you can climb up a rope ladder you should be fine. Our Forest Segways require you to be standing for an hour - do that and you'll be fine!
I might need additional support
At Go Ape, we want to welcome everyone. However, whilst our courses are designed to be accessible to most people, they do offer a degree of physical and mental challenge. For some, this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please see our Accessibility page for more information. You can also contact us on 01603 895500 or at [email protected] to discuss your requirements.
What if I have a pre-existing medical condition?
The staff at Go Ape are not medically qualified and so are not in a position to assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to use of the course. We advise you to visit the course prior to booking to undertake your own risk assessment.
Can I do Go Ape if I'm pregnant?
The Go Ape policy strongly recommends pregnant women do not take part on the course (as it is a robust forest adventure and therefore, has associated risks). However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer stating that: “I have made Go Ape aware that I am pregnant and as a result Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child”.
Is it safe?
Whilst there is inevitably a small risk of injury when undertaking such activities, all participants receive a safety briefing from a trained instructor at the start and any risk of injury has been minimised to the best of our ability. Go Ape are fully insured, we hold £10m of public liability insurance covering all of its courses.
Do you wear a helmet?
Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of participants wearing helmets. We decided that the disadvantages of participants wearing safety helmets outweigh the minimal benefits.
I'm afraid of heights!
If you’re worried about your knees knocking and your arms trembling – never fear; Go Ape is here and we are proud to have helped lots of people conquer their fear of heights. Why not give it a try – you might surprise yourself!
On The Day
When do I need to arrive and will there be somewhere to park?
Make your way to the Go Ape cabin a bit before your start time as there is paperwork that needs to be completed beforehand. Late arrivals that miss their session may be charged at full price. Parking is available all our locations (except Battersea Park), these are however run by the land owner and not Go Ape therefore we have no control over parking costs. 
Are there storage facilities?
Most Go Ape sites are able to store small items that cannot be left securely in a vehicle, but there are limited spaces. Go Ape cannot accept liability of any items lost or damaged whilst in our care. We recommend you leave valuable items at home. At Battersea Park, all loose items must be left on the ground either with a spectator or in lockers provided. If you need to take a camera or glasses they must be attached (which we may be able to assist with).
Can I bring a camera?
Phones and cameras are permitted at most sites, as long as they always stay attached to the participant. Lanyards are available to buy from the cabin, subject to availability. Battersea Park operates a no camera policy on the course.
Can spectators watch and take pictures from the forest floor?
Yes, absolutely. The only adventure that states you can only have one observer is Woburn Safari Park, all other courses you can have as many of your pri-mates as you want capturing those swinging moments.
Team Days Out & School Bookings
What’s included in a Team Day Out to Go Ape?
Every Team Day at Go Ape is different and tailored to meet the needs of the group. However, our most popular Team Days Out consist of a 2-3 hour Tree Top Adventure, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your jungle VIP experience. Just give our friendly team a call on 01284 852210 or to find out more, visit our Team Days page.
Is there a minimum or maximum number of people to hold a Team Day Out?
We can cater for any number from 10 - 300 partipants! Just give us a call on 01284 852210 or fill in our quote request form here and one of the Events Team will be in touch.
How much does it cost?
Please give our team a call on 01284 852210 and will send you a quote. We have exclusive prices for school groups visiting us during term-time Monday – Friday, which we can talk you through as well. 
Do you require a deposit?
A 25% deposit is required to reserve your adventure. Full payment is then required 10 working days before your event date.
How do I book?
Just give our team a call on 01284 852210 and they will help you out with everything.
Can I amend my booking?
Yes, just call your Events Coordinator on their direct line stated on your quote.
What is your cancellation policy?
You can amend numbers or cancel the booking up to 10 working days prior to your event date.
Gift Vouchers & Gift Cards
How can I buy a gift voucher?
Head to our Gift Voucher page to order a gift voucher. You can order either an activity or value gift voucher to be sent either by email or post. Postal gift vouchers can only be sent to the billing address. 
How do I redeem my gift voucher or card?
On the payment page when booking, there is a field to enter either your gift voucher or gift card code and this will be redeemed about you booking. If booking over the phone, just quote the code.
Can I use multiple gift vouchers or gift cards on one booking?
You can apply more than one gift card to payments on the website, at site or calling our team.
Sign Language FAQs
Welcome to our world
Who can Go Ape?
Before booking a Go Ape adventure
On the day of your Go Ape adventure
What is Tree Top Adventure?
Accessibility at Go Ape
What is Forest Segway?
What is Tree Top Junior?
What is Zip Trekking Adventure?
Cancelling and amending your booking
Advance Discount Pricing
Will it affect all locations?
You can experience an action-packed adventure for less at the following locations:
When can I take advantage of the early bird discount?
If you’re booking your adventure for 8th May 2018 or after, then you can take full advantage of our early bird pricing.
What happens if the price changes after I’ve made a booking?
We promise the price will never go down after you’ve booked. The earlier you book, the cheaper it will be.
Is it going to be more expensive at weekends and school holidays?
Not necessarily, there will always be opportunity to get the best price on your chosen day by booking well in advance.
What if I want to add extra people to my booking?
Drop us a line on 01603 895500 and we’ll talk you through it.
What if I want to change my booking?
If you need to change the date of your adventure we’ll be happy to help. You can reach us on 01603 895500 seven days a week. Please note that amendments will incur a £3 administration charge. Adventures booked with an early booking discount will not be eligible for a refund.
What about the discount code on my certificate/I found in a magazine?
All the discount codes that have been distributed will be valid until the date displayed on them, unless T&Cs state otherwise.
What if I have a gift voucher?
Your gift voucher is still valid for use. Book as normal and enter your voucher code at checkout, or advise the person who’s taken your call.

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