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Frequently asked questions

There are just a few things you'll need to know before you head to the forest. Here you'll quickly find the answers to some common queries, allowing you to get on and have some fun!

  • Top FAQs

    Where is my nearest Go Ape?

    With 34 sites across Britain there is a Go Ape site within reach.
    Head to our Locations page to explore our courses or find your nearest site by searching using your postcode.

    What should I wear?

    We recommend you wear gloves for comfort. Bring your own or pre-order our recommended gloves and collect from our cabin. We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if the forecast is for rain. You need to make sure you have the correct footwear which can’t fall off easily. This should offer protection to your toes and heel. Please do not wear sandals, flip flops, slip-off or high heel shoes. Your stomach area will need to be covered to prevent the harness rubbing, and long hair must be tied back to prevent entanglements in the equipment.

    How can I book?

    You can book here BOOK NOW . If you are struggling to find the information you need you can ask us a question on Live Chat. We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.

    Do I need to book in advance?

    We will be limiting sessions when we reopen post lockdown so it is a good idea to book in advance.

    How much does it cost?

    Prices vary according to the activity, location and concessions. For an overview of prices please browse the Adventure page here

    I am doing Go Ape at a Forestry England location, what facilities will be available?

    Parking, toilet facilities, the availability of refreshments and other amenities are likely to be different than usual and vary across the country.

    Please visit the Forest England website to find the most up to date information about the location that you are visiting.
     

    Do you have a minimum/maximum weight and age for riding Segways?

    You must be at least 7 stone to ride a Segway but there is no minimum age. The maximum weight is 19.5 stone.
     
  • COVID-19

    Can I socially distance?

    Up to 3 people can be on a platform at one time. Whilst we appreciate the risk would be minimal as you would not remain on the platform for long, we recommend you don't mix with other households where possible. Customers are asked to respect these rules and manage themselves as it is not always easy for the staff to know who is in the same household. If you do have any concerns at any point, the instructors are there to help you. 

    Some sites do have the occasional larger platform where it will be possible to share. These will be specifically pointed out by your Instructors on the day.
     
    On the ground it is possible for groups from different households to remain 2m apart.

    How are we protecting you and our staff?

    The government has said that the risk of cross-contamination of the virus outdoors is very small. Some scientists have said you are 19 times less likely to catch Covid-19 outdoors, which is why they have allowed public parks and beaches to reopen without any special supervision measures in place.
     
    Go Ape further reduces any residual risk to the lowest level by putting in place a number of additional measures including: social distancing is built in to our operating procedures; extra hand washing and sanitising stations (available to customers and staff), at the beginning, several locations in between and at the end of your Go Ape experience; wearing of woollen gloves is only recommended for comfort – feel free to either bring your own, or pre-order and collect  gloves from us on arrival;  Safety rules and disclaimers can be read and completed online in advance, as can payment to avoid the need to touch pens and paper. Any souvenirs or sundry items you may wish to buy from us on the day can be paid for using contactless payment methods; our pre-booking system limits participant numbers to safely manageable numbers, staggered throughout the day; our park partners have measures in place to control visitor numbers, and have increased the frequency of cleaning toilets.

    Can we wash our hands easily?

    Yes. We have installed additional hand washing and sanitising stations, available to customers and staff, at the beginning, during your activity and at the end of your Go Ape experience.

    I am doing Go Ape at a Forestry England location, what facilities will be available?

    Parking, toilet facilities, the availability of refreshments and other amenities are likely to be different than usual and vary across the country.

    Please visit the Forest England website to find the most up to date information about the location that you are visiting.
     

    What cleaning and hygiene procedures has Go Ape put in place?

    For our customers Personal Protective Equipment (PPE) after every use we are rotating our harnesses and cleaning the Safety Lines, whistles and metal attachment points.

    Our locations have hand washing and sanitiser facilities at the cabin and around the course for our customers to use, key touch points will be cleaned frequently. Staff will wear face shields where practicable when in a closer proximity than the current government guidelines.
     

    What steps have Go Ape taken to reduce contact at the Go Ape cabin?

    Safety rules and disclaimers must be read and completed online in advance, as well as payment to avoid the need to touch pens and paper. Any souvenirs or sundry items you may wish to buy from us on the day can be paid for using contactless payment methods.

    How can I be harnessed up whilst keeping social distancing rules?

    Customers will be instructed on how to fit their own harnesses themselves, under the close supervision of our instructors who will keep 2m distanced. Should instructors need to physically adjust the fit of a harness our instructors will be wearing a full-face shield. If harnesses need adjusting whilst out on the course, our instructors will be wearing a full-face shield or will fit the harness from behind the customer so that no face to face contact occurs at close quarters. Parents will harness their children and themselves. A final safety check will be done by the instructor.

    What is the maximum number of people that I can invite to a Go Ape activity (including parties)?

    As Go Ape is a Covid-19 Secure Guidance organisation, (we can maintain social distancing during your activity at Go Ape, following government guidance,) the maximum number is 30.  This number has been approved by our Primary Authority, an independent government body. We have completed thorough risk assessments and introduced additional opportunities for hand hygiene, equipment cleaning and social distancing to comply with COVID-19 secure guidelines.  Our operating procedures have been approved and signed off by our Primary Authority.

    As a reminder, while you are with us, Government advice is you should take care to limit your interactions with anyone outside of your group and you should continue to maintain social distancing from those that you do not live with which is critical to keep both yourself and others safe.

    How busy will it be?

    Our pre-booking system limits participant numbers to safely manageable numbers, staggered throughout the day.

    What if I have to be rescued?

    In almost all situations our instructors can assist from the ground or from a distance of 2m. In the very unlikely event that you would need an Instructor to physically intervene to conduct a rescue or lower you to the ground using our specialist equipment, our team will wear a full-face shield.

    Should I wear a face mask and gloves?

    The Government does not recommend the wearing of face coverings in the outdoors. If you feel more comfortable wearing a face covering then you are able to do so at Go Ape, but we do not recommend it as it may become tangled when moving through the course, cause additional exhaustion through breathing in and out and affect your overall enjoyment.
     
    We do recommend wearing gloves (i.e woollen) for comfort and for hand protection whilst on tree top courses. Feel free to either bring your own, or pre-order from a selection of our gloves and collect from us on arrival.

    Are Go Ape sites open?

    Go Ape courses across England are now open and will reopen in Wales and in Scotland on 17th July.

    How long will my credit be valid for?

    We will honour the credit for 12 months, or until the end of 2021, whichever is the longer.

    Do Go Ape have business insurance to cover this crisis?

    No, our business is not covered for the pandemic, which is why we are doing everything we can to minimise costs and be as efficient as possible in order to conserve money, protect employment and the company and to enable us to continue to offer adventure to everyone as soon as we are able to do so.

    My gift voucher was due to expire during the lock down period, what can I do?

    We totally understand the situation and of course we will honour any gift voucher that expired during the period of time we were advised to stay at home. Please give us a call on 01603 895500 and we will honour your gift voucher and book you an adventure.

    Is there somewhere to keep my belongings?

    We have very limited space so please do not bring belongings, either leave them at home, in the car or with someone staying on the ground. Go Ape cannot accept liability of any items lost or damaged whilst in our care.

    When do I need to arrive?

    Please allow plenty of time to park your car and use the toilets (as usage restrictions may be in place). You should aim to be at the cabin 15 minutes before your booked time. We will be operating a card only policy at the Go Ape cabin but some parking facilities may still be taking cash so do make sure that you bring some with you.

    Why is Go Ape open when the government is saying that playgrounds cannot be?

    The government says playgrounds are not allowed to open currently. They have indicated that they may reopen in phase 3, which could be anytime from the 4th July. Go Ape is instructor led which means that Go Ape staff are able to put control measures in place to keep customers healthy and the operation of Go Ape is designed to keep correct social distancing which is not possible with playgrounds.
     

    Do I need to sign a disclaimer?

    You will need to read the safety rules and advice and sign a disclaimer before you arrive at Go Ape. These will be emailed to you with your booking confirmation. You must make sure you have completed this before you arrive at the Go Ape cabin.

    What happens to my booking if Go Ape courses are forced to close again due to COVID 19?

    Should your booking not be able to proceed we will be happy to, free of charge, reschedule for a future date, or arrange a gift voucher for the full value of your booking, redeemable until the end of 2021 or within 12 months, whichever is the longer. Whilst we hope you will support us by rescheduling, a refund will also be possible.
  • Preparing for your Adventure

    What should I wear?

    We recommend you wear gloves for comfort. Bring your own or pre-order our recommended gloves and collect from our cabin. We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if the forecast is for rain. You need to make sure you have the correct footwear which can’t fall off easily. This should offer protection to your toes and heel. Please do not wear sandals, flip flops, slip-off or high heel shoes. Your stomach area will need to be covered to prevent the harness rubbing, and long hair must be tied back to prevent entanglements in the equipment.

    What happens in bad weather?

    Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you’re appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual – which can add to the fun, but you might want dry clothes to change into for the journey home.

    If we have to close for unsafe weather conditions, we will offer you a refund, credit note or reschedule your booking. If unsafe weather is forecasted we will aim to make the decision as early as possible, and will do our best to contact you to try and save you a wasted journey.

    When do I need to arrive?

    Please allow plenty of time to park your car and use the toilets (as usage restrictions may be in place). You should aim to be at the cabin 15 minutes before your booked time. We will be operating a card only policy at the Go Ape cabin but some parking facilities may still be taking cash so do make sure that you bring some with you.

    Do you have a minimum/maximum weight and age for riding Segways?

    You must be at least 7 stone to ride a Segway but there is no minimum age. The maximum weight is 19.5 stone.
     

    Can I bring a camera?

    Please do! You’re going to want to capture these moments to share! In order to keep your gadgets and others safe we do ask that all phones and cameras are attached to the participant. Lanyards are available to buy from the cabin, subject to availability. Battersea Park operates a no camera policy on the course.

    Can spectators watch and take pictures from the forest floor?

    Yes, absolutely. The only adventure with restrictions is Woburn Safari Park, which allows just one onlooker. All other tree top courses allow as many fans as you’d like to cheer you on.
     

    What if I can no longer make it to the location that I booked originally?

    Not a problem, we will be happy to move your booking to any one of our 34 sites across the nation. Or, we can keep your booking on file for a year, or until the end of 2021, whichever is the longer, until you’re ready to explore a Go Ape of your choice.

  • Gift Vouchers

    How can I buy a gift voucher?

    Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift voucher to be sent either by email or post. Postal gift vouchers can only be sent to the billing address. 

    How do I redeem my gift voucher or card?

    It’s super easy! To redeem your gift voucher simply select the adventure and location you would like to book. You will be taken to the payment page where a field to enter either your gift voucher or gift card code will be visible. Once you’ve entered your code the voucher will be redeemed. If booking over the phone, just quote the code.

    Can I use multiple gift vouchers or gift cards on one booking?

    Yes, you can apply more than one gift card to payments on the website, at site or by calling our team.
     

    How long is a Gift Voucher valid?

    A Go Ape Gift Voucher is valid for one year from the date of purchase.
     

    Can I exchange a Gift Voucher for money?

    Go Ape Gift Vouchers cannot be exchanged for money.
  • Groups/Schools

    What’s included in a Team Day Out to Go Ape?

    Every Team Day at Go Ape is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a 2-3 hour Treetop Course, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just visit our Team Days page.

    Is there a minimum or maximum number of people to hold a Team Day Out?

    We can cater for any number from 10 - 300 participants! Just visit our Team Days page.

    How much does it cost?

    Prices vary depending on your group day out requirements. Contact us via the Team Days page and we’ll send you a quote. We have exclusive prices for school groups visiting us during term-time Monday - Friday, which we can talk you through as well. 

    Do you require a deposit?

    A 25% deposit is required to reserve your adventure. Full payment is then required 10 working days before your event date.

    How do I book?

    We have a dedicated events team who are there to help with larger groups such as school trips or company team building. Please visit our Groups page to book.

    When is full payment due?

    Full payment is due 10 working days before your event.
     

    What happens if I want to cancel or change participant numbers before or on the day of my booking?

    Please refer to the Corporate Events team terms and policies here.

    Can I amend my booking?

    Yes of course, just call your dedicated Events Coordinator on their direct line stated on your quote. Please note:  booking amendments require at least 10 working days notice.
  • Before Booking

    Where is my nearest Go Ape?

    With 34 sites across Britain there is a Go Ape site within reach.
    Head to our Locations page to explore our courses or find your nearest site by searching using your postcode.

    How can I book?

    You can book here BOOK NOW . If you are struggling to find the information you need you can ask us a question on Live Chat. We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.

    Do I need to book in advance?

    We will be limiting sessions when we reopen post lockdown so it is a good idea to book in advance.

    How much does it cost?

    Prices vary according to the activity, location and concessions. For an overview of prices please browse the Adventure page here

    Do you offer a group discount?

    We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups page to find out more and book.

    What are the height, weight and age restrictions and supervision ratios?

    Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure, you’ll find the information you need under 'Adventure Overview'.

    Can I do Go Ape if I'm pregnant?

    The Go Ape policy strongly recommends pregnant women do not take part on the course. Our adventures are robust physical activities which involve a degree of risk. However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer stating that: “I have made Go Ape aware that I am pregnant and as a result Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child”.
     

    Do you have a minimum/maximum weight and age for riding Segways?

    You must be at least 7 stone to ride a Segway but there is no minimum age. The maximum weight is 19.5 stone.
     

    Will I be wearing a helmet?

    You will only have to wear a helmet if you're participating on Forest Segway. Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of participants wearing helmets on our high ropes experiences. We have concluded that the disadvantages of participants wearing helmets outweigh the minimal benefits, and the Health and Safety authorities have agreed with our approach.

     

    What if I'm afraid of heights!

    A fear of heights is both common and natural. Go Ape can help you overcome your lifelong fear. We are proud to have helped hundreds of thousands of people conquer their fear of heights.

    We recommend you book at quieter times when we can offer you more support, and when fewer people will be on the course with you. Let your instructor know and she or he will be able to give you more attention. Why not give it a try - you will surprise yourself!

    Do I need to be fit and strong?

    Go Ape designs its adventures to be as accessible as possible. Our high ropes courses require a degree of physical fitness but if you can climb up a rope ladder you will be fine. Our Forest Segways require you to stand for an hour on a moving platform and require similar energy as riding a bicycle. Nets courses have a lot of bounce and therefore require similar energy to a bouncy castle.

    I might need additional support

    At Go Ape, we welcome everyone. However, whilst our courses are designed to be accessible to most people, they do offer a degree of physical and mental challenge. For some, this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please see our Accessibility page for more information. You can also contact us at [email protected] to discuss your requirements.

    What if I have a pre-existing medical condition?

    Our staff at Go Ape are awesome, but not medically qualified, therefore cannot assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to use of the course. We advise you to visit the course prior to booking to undertake your own risk assessment.
  • Booking Terms and Conditions

    Moving bookings, cancellations and refunds

    Up to 7 days prior to your activity date you can cancel an existing booking and receive a full refund, minus the booking fee. You can also amend your booking free of charge.

    Up to 48 hours prior to your booking, you can move the activity date, if there is availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500.

    Within 48 hours of the booking date, if Go Ape are operational, you will not be entitled to move your booking, or receive any refunds for cancellations.