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Frequently asked questions

There are just a few things you'll need to know before you head to the forest. Here you'll quickly find the answers to some common queries, allowing you to get on and have some fun! 

Read our Coronavirus Information here

  • Top FAQs

    How can I book?

    You can book here BOOK NOW . We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.

    Pre-booking is essential.

    Can we bring spectators?

    The current government guidance under which we are operating does not allow for spectators, except for supervisors and carers. The forest itself is a public location and there are plenty of other places to walk, play or sit and have a coffee whilst they wait for you to finish your adventure.

    Do I need to book in advance?

    Pre-booking is essential. Group sizes are limited to 6 people or 2 households. Online bookings are capped at 6 people; if your 2 households total more than 6 people you will need to call our booking team on 01603 895500 to secure your spaces. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.

    Where is my nearest Go Ape?

    With 34 sites across Britain there is a Go Ape site within reach.
    Head to our Locations page to explore our courses or find your nearest site by searching using your postcode.

    Will you be following the government's 'Hands, Face, Space' campaign?

    We have hand washing facilities available at our cabins and all of our activities. Please use these as often as you would like. You are welcome to wear a face mask on all of our activities, but as we are an outdoor activity and the risk of contracting Covid- 19 in an outdoor environment remains low, you are not required to wear one. Our Instructors will be wearing face coverings should they have to come in to close contact with you; to check your harness is correctly fitted for example. This will only ever be for a very short period of time. Social distancing must be maintained at all times. It is your responsibility to ensure you are following this rule and that any children you are responsible for do the same. If you have any concerns at any point, please let one of our friendly Instructors know- they will be happy to help.

    How much does it cost?

    Prices vary according to the activity, location and concessions. For an overview of prices please browse the Adventure page here

    Can I book at the site?

    Pre-booking is essential. Group sizes are limited to 6 people or 2 households. Online bookings are capped at 6 people; if your 2 households total more than 6 people you will need to call our booking team on 01603 895500 to secure your spaces. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel.

    Are you open and can I visit?

    Yes, we continue to remain operational. We have safety measures in please to keep you safe at site. Please arrive and move around the site in appropriate bubbles and use the hand washing stations provided.
     
    We recommend you follow the government guidelines for your local area. If you are unable to attend due to local restrictions, please contact us on 01603 895500 at the earliest opportunity so we can reschedule your booking.
     
    If you are able to visit, we look forward to welcoming you for an adventure.

    Can I book for more than for more than 6 people?

    Groups of 6 or fewer can book online. To make a booking for more than 6 people, you will need to call us on 01603 895500 and ensure your group complies with the following government guidance:
    • If you have more than 6 people in your household or with two households combined, you are able to visit but will need to ensure you maintain a safe social distance from anyone that you do not live with.
    • We can welcome larger groups from Covid Secure Organisations, such as schools or work colleagues within their own support bubbles, so long as the guidance around social distancing is adhered to.

    What should I wear?

    We recommend you wear gloves for comfort. Bring your own or pre-order our recommended gloves and collect from our cabin. We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if the forecast is for rain. You need to make sure you have the correct footwear which can’t fall off easily. This should offer protection to your toes and heel. Please do not wear sandals, flip flops, slip-off or high heel shoes. Your stomach area will need to be covered to prevent the harness rubbing, and long hair must be tied back to prevent entanglements in the equipment.

    I am doing Go Ape at a Forestry England location, what facilities will be available?

    Parking, toilet facilities, the availability of refreshments and other amenities are likely to be different than usual and vary across the country.

    Please visit the Forest England website to find the most up to date information about the location that you are visiting.
     

    My gift voucher expired during lockdown. Can I still use it?

    No problem, any gift voucher that expired before the end of March has been extended automatically for another 6 months. Please use the existing gift voucher code to make your booking online.

    If you have any problems using your voucher, please give us a call on 01603 895500 with a date in mind that you'd like to book and we will book your adventure for you.

    If your voucher is due to expire soon, we are being extra flexible given the circumstances and we are allowing forward bookings. This means you don’t have to visit us before the expiry date, you just need to make your booking. You can book online for any time throughout our 2021 season. 

    Can I book a Forest Shelter?

    We are currently unable to accept bookings for the forest shelter. We expect to be able to reopen our shelters when we move to Step 3, no earlier than 17th May when 30 people are able to meet outdoors. We'll have to wait a little longer for our indoor party rooms at Battersea and Chessington; these are likely to reopen in Step 4, no earlier than 21st June.

    Can I book a birthday party?

    Of course! We would love to help you celebrate. You can book your activity online, there is an option to add party bags which will be ready for you to collect on arrival or when you finish your adventure, if you prefer. If there are not 6 spaces available, please book spaces in the subsequent session and you will then be able to go round the course together. If you are booking for 2 households and have more than 6 participants, you will need to call our friendly booking team on 01603 895500 and they will secure your spaces. The maximum group size is for the people going up into the treetops. Any supervising adults remaining on the ground would be additional to this. Please ensure you have enough adults so that you can arrive separately and travel around the site in groups of no more than 6 at any one time. Social distancing must be maintained at all times with anyone from a different household. In order to manage space, we currently ask that unless you are directly supervising children on the course, that spectators wait away from the activity.

    All of our locations have picnic benches around the forest or somewhere you can put a blanket to enjoy a birthday cake or a picnic in groups of no more than 6.

  • COVID-19

    Can we bring spectators?

    The current government guidance under which we are operating does not allow for spectators, except for supervisors and carers. The forest itself is a public location and there are plenty of other places to walk, play or sit and have a coffee whilst they wait for you to finish your adventure.

    Will you be following the government's 'Hands, Face, Space' campaign?

    We have hand washing facilities available at our cabins and all of our activities. Please use these as often as you would like. You are welcome to wear a face mask on all of our activities, but as we are an outdoor activity and the risk of contracting Covid- 19 in an outdoor environment remains low, you are not required to wear one. Our Instructors will be wearing face coverings should they have to come in to close contact with you; to check your harness is correctly fitted for example. This will only ever be for a very short period of time. Social distancing must be maintained at all times. It is your responsibility to ensure you are following this rule and that any children you are responsible for do the same. If you have any concerns at any point, please let one of our friendly Instructors know- they will be happy to help.

    Can I book at the site?

    Pre-booking is essential. Group sizes are limited to 6 people or 2 households. Online bookings are capped at 6 people; if your 2 households total more than 6 people you will need to call our booking team on 01603 895500 to secure your spaces. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel.

    Are you open and can I visit?

    Yes, we continue to remain operational. We have safety measures in please to keep you safe at site. Please arrive and move around the site in appropriate bubbles and use the hand washing stations provided.
     
    We recommend you follow the government guidelines for your local area. If you are unable to attend due to local restrictions, please contact us on 01603 895500 at the earliest opportunity so we can reschedule your booking.
     
    If you are able to visit, we look forward to welcoming you for an adventure.

    Can I book for more than for more than 6 people?

    Groups of 6 or fewer can book online. To make a booking for more than 6 people, you will need to call us on 01603 895500 and ensure your group complies with the following government guidance:
    • If you have more than 6 people in your household or with two households combined, you are able to visit but will need to ensure you maintain a safe social distance from anyone that you do not live with.
    • We can welcome larger groups from Covid Secure Organisations, such as schools or work colleagues within their own support bubbles, so long as the guidance around social distancing is adhered to.

    I wish to book a school or corporate group larger than 6 people

    Schools and Businesses are required to be Covid-19 secure organisations. As such, the current guidance is that they can bubble in groups of 15. We can accommodate multiple school or corporate bubbles. Please fill out the enquiry form here for school groups and here for corporate groups, and we will be happy to discuss this with you.
     

    My household group is more than 6. Can we all come?

    Yes. A single household group of more than 6 people including anyone in their support bubble, can book and participate as one bubble.

    Can I socially distance?

    Yes. All our adventures are designed to operate in compliance with social distancing rules, as well as all other current government guidance and legislation.

    The responsibility for ensuring that social distancing is maintained at all times has to be a joint effort between Go Ape staff and participants. Participants should courteously speak out where they see other participants not adhering to proper social distancing.

    Customers are asked to respect social distancing rules and manage them themselves, as it is not always easy for patrolling staff to know which participants are in the same household. If you do have any concerns at any point, please make these concerns known to other participants and to our staff. Our instructors are there to help, but won’t be present at all times during your Go Ape adventure.

    How are we protecting you and our staff?

    The government has stated the risk of cross-contamination of the virus outdoors is very small. Government scientific advice is that one is 19 times less likely to catch Covid-19 outdoors than indoors. Forests, woods and parks are amongst the very safest environments to recreate in.
    Go Ape further reduces any residual cross contamination risk to the lowest level by putting in place a number of additional measures including. These include:
    • Social distancing is built into our operating procedures.
    • Handwashing and sanitising stations are available to customers and staff at multiple points during your Go Ape experience.
    • We recommend the wearing of gloves for comfort – feel free to either bring your own, or pre-order and collect gloves from us on arrival.
    • Our Safety Rules and Disclaimers can now be read and completed online to avoid shared pens and paper.
    • Payments can be cashless at site or paid in advance.
    • Any souvenirs or sundry items you may wish to buy from us on the day can be paid for using contactless payment methods.
    • Pre-booking limits participant numbers to safely manageable numbers, staggered throughout the day.
    • Our park partners have measures in place to control visitor numbers, and have increased the frequency of cleaning toilets.
    • We have increased the cleaning frequency of frequent touch points, including in our cabins and harnesses.

    Can we wash our hands easily?

    Yes. We have installed additional hand washing and sanitising stations, available to customers and staff, at the beginning, during your activity and at the end of your Go Ape experience.

    I am doing Go Ape at a Forestry England location, what facilities will be available?

    Parking, toilet facilities, the availability of refreshments and other amenities are likely to be different than usual and vary across the country.

    Please visit the Forest England website to find the most up to date information about the location that you are visiting.
     

    What cleaning and hygiene procedures has Go Ape put in place?

    For our customers' Personal Protective Equipment (PPE) after every use we are rotating our harnesses and cleaning the Safety Lines, whistles and metal attachment points.

    Our locations have hand washing and sanitiser facilities at the cabin and around the course for our customers to use, key touch points will be cleaned frequently. Staff will wear face shields where practicable when in a closer proximity than the current government guidelines.
     

    What steps have Go Ape taken to reduce contact at the Go Ape cabin?

    Safety rules and disclaimers must be read and completed online in advance, as well as payment to avoid the need to touch pens and paper. Any souvenirs or sundry items you may wish to buy from us on the day can be paid for using contactless payment methods.

    How can I be harnessed up whilst keeping social distancing rules?

    Customers will be instructed on how to fit their own harnesses themselves, under the close supervision of our instructors who will keep 2m distanced. Should instructors need to physically adjust the fit of a harness our instructors will be wearing a full-face shield. If harnesses need adjusting whilst out on the course, our instructors will be wearing a full-face shield or will fit the harness from behind the customer so that no face to face contact occurs at close quarters. Parents will harness their children and themselves. A final safety check will be done by the instructor.

    How busy will it be?

    Our pre-booking system limits participant numbers to safely manageable numbers, staggered throughout the day.

    What if I have to be rescued?

    In almost all situations our instructors can assist from the ground or from a distance of 2m. In the very unlikely event that you would need an Instructor to physically intervene to conduct a rescue or lower you to the ground using our specialist equipment, our team will wear a full-face shield.

    Should I wear a face mask and gloves?

    The Government does not recommend the wearing of face coverings in the outdoors. If you feel more comfortable wearing a face covering then you are able to do so at Go Ape, but we do not recommend it as it may become tangled when moving through the course, cause additional exhaustion through breathing in and out and affect your overall enjoyment.
     
    We do recommend wearing gloves (i.e woollen) for comfort and for hand protection whilst on tree top courses. Feel free to either bring your own, or pre-order from a selection of our gloves and collect from us on arrival.

    How long will my credit be valid for?

    We will honour the credit for 12 months, or until the end of 2021, whichever is the longer.

    Do Go Ape have business insurance to cover this crisis?

    No, our business is not covered for the pandemic, which is why we are doing everything we can to minimise costs and be as efficient as possible in order to conserve money, protect employment and the company and to enable us to continue to offer adventure to everyone as soon as we are able to do so.

    My gift voucher expired during lockdown. Can I still use it?

    No problem, any gift voucher that expired before the end of March has been extended automatically for another 6 months. Please use the existing gift voucher code to make your booking online.

    If you have any problems using your voucher, please give us a call on 01603 895500 with a date in mind that you'd like to book and we will book your adventure for you.

    If your voucher is due to expire soon, we are being extra flexible given the circumstances and we are allowing forward bookings. This means you don’t have to visit us before the expiry date, you just need to make your booking. You can book online for any time throughout our 2021 season. 

    Is there somewhere to keep my belongings?

    We have very limited space so please do not bring belongings, either leave them at home, in the car or with someone staying on the ground. Go Ape cannot accept liability of any items lost or damaged whilst in our care.

    When do I need to arrive?

    Please allow plenty of time to park your car and use the toilets (as usage restrictions may be in place). You should aim to be at the cabin 15 minutes before your booked time. We will be operating a card only policy at the Go Ape cabin but some parking facilities may still be taking cash so do make sure that you bring some with you.

    Do I need to sign a disclaimer?

    You will need to read the safety rules and advice and sign a disclaimer before you arrive at Go Ape. These will be emailed to you with your booking confirmation. You must make sure you have completed this before you arrive at the Go Ape cabin.

    What happens to my booking if Go Ape courses are forced to close again due to COVID 19?

    Should your booking not be able to proceed we will be happy to, free of charge, reschedule for a future date, or arrange a gift voucher for the full value of your booking, redeemable until the end of 2021 or within 12 months, whichever is the longer. Whilst we hope you will support us by rescheduling, a refund will also be possible.

    Can I book a Forest Shelter?

    We are currently unable to accept bookings for the forest shelter. We expect to be able to reopen our shelters when we move to Step 3, no earlier than 17th May when 30 people are able to meet outdoors. We'll have to wait a little longer for our indoor party rooms at Battersea and Chessington; these are likely to reopen in Step 4, no earlier than 21st June.

    Can I book a birthday party?

    Of course! We would love to help you celebrate. You can book your activity online, there is an option to add party bags which will be ready for you to collect on arrival or when you finish your adventure, if you prefer. If there are not 6 spaces available, please book spaces in the subsequent session and you will then be able to go round the course together. If you are booking for 2 households and have more than 6 participants, you will need to call our friendly booking team on 01603 895500 and they will secure your spaces. The maximum group size is for the people going up into the treetops. Any supervising adults remaining on the ground would be additional to this. Please ensure you have enough adults so that you can arrive separately and travel around the site in groups of no more than 6 at any one time. Social distancing must be maintained at all times with anyone from a different household. In order to manage space, we currently ask that unless you are directly supervising children on the course, that spectators wait away from the activity.

    All of our locations have picnic benches around the forest or somewhere you can put a blanket to enjoy a birthday cake or a picnic in groups of no more than 6.

  • Birthday Celebrations

    Can I book a birthday party?

    Of course! We would love to help you celebrate. You can book your activity online, there is an option to add party bags which will be ready for you to collect on arrival or when you finish your adventure, if you prefer. If there are not 6 spaces available, please book spaces in the subsequent session and you will then be able to go round the course together. If you are booking for 2 households and have more than 6 participants, you will need to call our friendly booking team on 01603 895500 and they will secure your spaces. The maximum group size is for the people going up into the treetops. Any supervising adults remaining on the ground would be additional to this. Please ensure you have enough adults so that you can arrive separately and travel around the site in groups of no more than 6 at any one time. Social distancing must be maintained at all times with anyone from a different household.
    All of our locations have picnic benches around the forest or somewhere you can put a blanket to enjoy a birthday cake or a picnic.

    Can I book at the site?

    Pre-booking is essential. Group sizes are limited to 6 people or 2 households. Online bookings are capped at 6 people; if your 2 households total more than 6 people you will need to call our booking team on 01603 895500 to secure your spaces. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel.

    Can I book a Forest Shelter?

    We are currently unable to accept bookings for the forest shelter. We expect to be able to reopen our shelters when we move to Step 3, no earlier than 17th May when 30 people are able to meet outdoors. We'll have to wait a little longer for our indoor party rooms at Battersea and Chessington; these are likely to reopen in Step 4, no earlier than 21st June.

    Can we bring spectators?

    The current government guidance under which we are operating does not allow for spectators, except for supervisors and carers. The forest itself is a public location and there are plenty of other places to walk, play or sit and have a coffee whilst they wait for you to finish your adventure.

    Do you have party invites available?

    You will find free party invites available in a PDF format on our birthday party page.

    How long is my party booking for?

    If you are booking Treetop Adventure or Adventure+ your party will be in the trees for 1 hour. If you have a Nets Adventure booking then you will be on the Nets for 2 hours. 

    How many people can attend my birthday party?

    Go Ape has been certified as a Covid-19 Secure organisation. That means than whilst you are with us, you can be assured that we can comply with the latest government guidance. Our methods of operations have been agreed with our Primary Authority, (an independent government health and safety organisation with national authority). 

    Therefore, we can support birthday parties, however, you will be responsible for dividing your party into groups of no more than 6 in each of these bubbles. 

    My gift voucher expired during lockdown. Can I still use it?

    No problem, any gift voucher that expired before the end of March has been extended automatically for another 6 months. Please use the existing gift voucher code to make your booking online.

    If you have any problems using your voucher, please give us a call on 01603 895500 with a date in mind that you'd like to book and we will book your adventure for you.

    If your voucher is due to expire soon, we are being extra flexible given the circumstances and we are allowing forward bookings. This means you don’t have to visit us before the expiry date, you just need to make your booking. You can book online for any time throughout our 2021 season. 

    What if the weather is bad, will my party still go ahead?

    Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you’re appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual – which can add to the fun, but you might want dry clothes to change into for the journey home. 

    If we have to close for unsafe weather conditions, we will offer you a refund, credit note or reschedule your booking. If unsafe weather is forecast we will aim to make the decision as early as possible, and will do our best to contact you to try and save you a wasted journey. 

    Are you able to provide food for birthday parties?

    No but you are welcome to bring your own food for the party if you have an existing Forest Shelter booking. 

    What supervision is required for a birthday party?

    Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure you’ll find the information you need.

    Who is included in the bubble for birthday parties?

    In each bubble of 6 people you will need to include supervising adults, even if they are not partaking in the activity. 

    Will you be following the government's 'Hands, Face, Space' campaign?

    We have hand washing facilities available at our cabins and all of our activities. Please use these as often as you would like. You are welcome to wear a face mask on all of our activities, but as we are an outdoor activity and the risk of contracting Covid- 19 in an outdoor environment remains low, you are not required to wear one. Our Instructors will be wearing face coverings should they have to come in to close contact with you; to check your harness is correctly fitted for example. This will only ever be for a very short period of time. Social distancing must be maintained at all times. It is your responsibility to ensure you are following this rule and that any children you are responsible for do the same. If you have any concerns at any point, please let one of our friendly Instructors know- they will be happy to help.
  • Gift Vouchers

    How can I buy a gift voucher?

    Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift card to be sent either by email or post. Postal gift vouchers can only be sent to the billing address. 

    How do I redeem my gift voucher or card?

    It’s super easy! To redeem your gift voucher simply select the adventure and location you would like to book. You will be taken to the payment page where a field to enter either your gift voucher or gift card code will be visible. Once you’ve entered your code the voucher will be redeemed. If booking over the phone, just quote the code.

    Can I use multiple gift vouchers or gift cards on one booking?

    Yes, you can apply more than one gift card to payments on the website, at site or by calling our team.
     

    How long is a Gift Voucher valid?

    A Go Ape Gift Voucher is valid for one year from the date of purchase.
     

    Can I exchange a Gift Voucher for money?

    Go Ape Gift Vouchers cannot be exchanged for money.

    My gift voucher expired during lockdown. Can I still use it?

    No problem, any gift voucher that expired before the end of March has been extended automatically for another 6 months. Please use the existing gift voucher code to make your booking online.

    If you have any problems using your voucher, please give us a call on 01603 895500 with a date in mind that you'd like to book and we will book your adventure for you.

    If your voucher is due to expire soon, we are being extra flexible given the circumstances and we are allowing forward bookings. This means you don’t have to visit us before the expiry date, you just need to make your booking. You can book online for any time throughout our 2021 season. 
  • Groups/Schools

    What’s included in a Team Day Out to Go Ape?

    Every Team Day at Go Ape is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a Treetop experience, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just visit our Team Days page.

    Is there a minimum or maximum number of people to hold a Team Day Out?

    We can cater for any number from 10 - 300 participants! Just visit our Team Days page.

    Please be aware that Covid-19 restrictions regarding bubbles apply to team days. Schools and Businesses are required to be Covid-19 secure organisations. As such, the current guidance is that they can bubble in groups of 15. We can accommodate multiple school or corporate bubbles. 

    How much does it cost?

    Prices vary depending on your group day out requirements. Contact us via the Team Days page and we’ll send you a quote. We have exclusive prices for school groups visiting us during term-time Monday - Friday, which we can talk you through as well. 

    Do you require a deposit?

    A 25% deposit is required to reserve your adventure. Full payment is then required 10 working days before your event date.

    How do I book?

    We have a dedicated events team who are there to help with larger groups such as school trips or company team building. Please visit our Groups page to book.

    When is full payment due?

    Full payment is due 10 working days before your event.
     

    What happens if I want to cancel or change participant numbers before or on the day of my booking?

    Please refer to the Corporate Events team terms and policies here.

    Can I amend my booking?

    Yes of course, just call your dedicated Events Coordinator on their direct line stated on your quote. Please note:  booking amendments require at least 10 working days notice.
  • Before Booking & Before Your Adventure

    How can I book?

    You can book here BOOK NOW . We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.

    Pre-booking is essential.

    Do I need to book in advance?

    Pre-booking is essential. Group sizes are limited to 6 people or 2 households. Online bookings are capped at 6 people; if your 2 households total more than 6 people you will need to call our booking team on 01603 895500 to secure your spaces. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.

    Where is my nearest Go Ape?

    With 34 sites across Britain there is a Go Ape site within reach.
    Head to our Locations page to explore our courses or find your nearest site by searching using your postcode.

    How much does it cost?

    Prices vary according to the activity, location and concessions. For an overview of prices please browse the Adventure page here

    Do you offer a group discount?

    We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups page to find out more and book.

    Can I do Go Ape if I'm pregnant?

    The Go Ape policy strongly recommends pregnant women do not take part on the course. Our adventures are robust physical activities which involve a degree of risk. However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer stating that: “I have made Go Ape aware that I am pregnant and as a result Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child”.
     

    What are the height, weight and age restrictions and supervision ratios?

    Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure you’ll find the information you need.

    Do you have a maximum size for your harnesses?

    At Go Ape we want everyone who wishes to take part in a Go Ape adventure. On treetop activities we operate with a variety of harnesses, as we believe they each best suit our needs and the health and safety requirements. The size of these harnesses dictates the size of customer that we can safely allow to participate on any of our activities.

    More information about harness sizes can be found in our Harness/PPE - Can't Fit Don't Go Policy on our Terms and Policies page.
     

    Do you have a minimum/maximum weight and age for riding Segways?

    forest_segway_restrictions.jpg
     

    Will I be wearing a helmet?

    You will only have to wear a helmet if you're participating on Forest Segway. Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of participants wearing helmets on our high ropes experiences. We have concluded that the disadvantages of participants wearing helmets outweigh the minimal benefits, and the Health and Safety authorities have agreed with our approach.

     

    What if I'm afraid of heights!

    A fear of heights is both common and natural. Go Ape can help you overcome your lifelong fear. We are proud to have helped hundreds of thousands of people conquer their fear of heights.

    We recommend you book at quieter times when we can offer you more support, and when fewer people will be on the course with you. Let your instructor know and she or he will be able to give you more attention. Why not give it a try - you will surprise yourself!

    Do I need to be fit and strong?

    Go Ape designs its adventures to be as accessible as possible. Our high ropes courses require a degree of physical fitness but if you can climb up a rope ladder you will be fine. Our Forest Segways require you to stand for an hour on a moving platform and require similar energy as riding a bicycle. Nets courses have a lot of bounce and therefore require similar energy to a bouncy castle.

    I might need additional support

    At Go Ape, we welcome everyone. However, whilst our courses are designed to be accessible to most people, they do offer a degree of physical and mental challenge. For some, this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please see our Accessibility page for more information. You can also contact us at [email protected] to discuss your requirements.

    What if I have a pre-existing medical condition?

    Our staff at Go Ape are awesome, but not medically qualified, therefore cannot assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to use of the course. We advise you to visit the course prior to booking to undertake your own risk assessment.

    What should I wear?

    We recommend you wear gloves for comfort. Bring your own or pre-order our recommended gloves and collect from our cabin. We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if the forecast is for rain. You need to make sure you have the correct footwear which can’t fall off easily. This should offer protection to your toes and heel. Please do not wear sandals, flip flops, slip-off or high heel shoes. Your stomach area will need to be covered to prevent the harness rubbing, and long hair must be tied back to prevent entanglements in the equipment.

    What happens in bad weather?

    Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you’re appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual – which can add to the fun, but you might want dry clothes to change into for the journey home.

    If we have to close for unsafe weather conditions, we will offer you a refund, credit note or reschedule your booking. If unsafe weather is forecasted we will aim to make the decision as early as possible, and will do our best to contact you to try and save you a wasted journey.

    When do I need to arrive?

    Please allow plenty of time to park your car and use the toilets (as usage restrictions may be in place). You should aim to be at the cabin 15 minutes before your booked time. We will be operating a card only policy at the Go Ape cabin but some parking facilities may still be taking cash so do make sure that you bring some with you.

    Can I bring a camera?

    Please do! You’re going to want to capture these moments to share! In order to keep your gadgets and others safe we do ask that all phones and cameras are attached to the participant. Lanyards are available to buy from the cabin, subject to availability. Battersea Park operates a no camera policy on the course.

    Can spectators watch and take pictures from the forest floor?

    Yes, absolutely. The only adventure with restrictions is Woburn Safari Park, which allows just one onlooker. All other tree top courses allow as many fans as you’d like to cheer you on.
     

    What if I can no longer make it to the location that I booked originally?

    Not a problem, we will be happy to move your booking to any one of our 34 sites across the nation. Or, we can keep your booking on file for a year, or until the end of 2021, whichever is the longer, until you’re ready to explore a Go Ape of your choice.

    Do I need a head torch for a Sundown Session?

    A torch will be helpful for making your way from the car park to the cabin and for making your way to the toilets. It does not need to be a head torch, the torch on your phone will suffice. You will not be required to use it on the course.
  • Booking Terms and Conditions

    Moving bookings, cancellations and refunds

    Up to 7 days prior to your activity date you can cancel an existing booking and receive a full refund, minus the booking fee. You can also amend your booking free of charge.

    Up to 48 hours prior to your booking, you can move the activity date, if there is availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500.

    Within 48 hours of the booking date, if Go Ape are operational, you will not be entitled to move your booking, or receive any refunds for cancellations.  

    What happens to my booking if Go Ape courses are forced to close again due to COVID 19?

    Should your booking not be able to proceed we will be happy to, free of charge, reschedule for a future date, or arrange a gift voucher for the full value of your booking, redeemable until the end of 2021 or within 12 months, whichever is the longer. Whilst we hope you will support us by rescheduling, a refund will also be possible.