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Frequently asked questions

There are just a few things you'll need to know before you head to the forest. Here you'll quickly find the answers to some common queries, allowing you to get on and have some fun!

  • Top FAQs

    Where is my nearest Go Ape?

    Head over to our Locations page to find your nearest locations.

    What are the height, weight and age restrictions and supervision ratios?

    Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure, you’ll find the information you need under 'Adventure Overview'.

    How much does it cost?

    The cost of our activities differ depending on various factors. For an overview of adventure starting prices browse the Adventure page here - but please note, costs can vary by location. Our Special Offers can also impact the price (in a good way!)

    How and when should I book?

    Either book online using our quick booking tool (it will only take a few minutes) or give one of our friendly team a call on 01603 895500. We recommend that you book in advance as our courses tend to get booked up - especially during weekends and school holidays.

    When are you open?

    Opening times vary depending on the adventure, location and time of year. The easiest way to find out is to use our booking bar. Select your desired activity and location on the booking page, then click through to browse the dates and time slots available.

    Do you offer a group discount?

    We have a dedicated events team who are there to help with larger groups. Give them a call on 01284 852225 or to find out more, visit our Groups page.

    What is your cancellation policy?

    You can cancel most adventures* up to 48 hours before your adventure starts by calling the booking line on 01603 895500 and we will fully refund you. If Go Ape need to cancel your booking, we'll contact you to either move your booking or refund you in full. *Please note that Corporate Events require cancellation notice by 10 working days prior to the event, due to the inclusion of vendor services. Please note that separate terms and conditions may apply for special offers. Advanced Price Discount offer cannot be refunded, cancelled or changed. Late Summer Savings offers cannot be moved or refunded. Please see our terms and policies here

    I might need additional support

    At Go Ape, we welcome everyone. However, whilst our courses are designed to be accessible to most people, they do offer a degree of physical and mental challenge. For some, this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please see our Accessibility page for more information. You can also contact us on 01603 895500 or at [email protected] to discuss your requirements.
     

    How do I amend an existing booking?

    Give us a call on 01603 895500 and one of our tribe will be more than happy to help you out.

    What happens in bad weather?

    Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control, if this happens you will be given a full refund.
  • FAQs

    Where is my nearest Go Ape?

    Head over to our Locations page to find your nearest locations.

    How much does it cost?

    The cost of our activities differ depending on various factors. For an overview of adventure starting prices browse the Adventure page here - but please note, costs can vary by location. Our Special Offers can also impact the price (in a good way!)

    How and when should I book?

    Either book online using our quick booking tool (it will only take a few minutes) or give one of our friendly team a call on 01603 895500. We recommend that you book in advance as our courses tend to get booked up - especially during weekends and school holidays.

    When are you open?

    Opening times vary depending on the adventure, location and time of year. The easiest way to find out is to use our booking bar. Select your desired activity and location on the booking page, then click through to browse the dates and time slots available.

    What should I wear?

    We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if it’s raining! You need to make sure you have the correct footwear with closed toe and heel (with flat soles), no sandals or slip-off shoes. Your stomach area will need to be covered and long hair must be tied back.

    Do you offer a group discount?

    We have a dedicated events team who are there to help with larger groups. Give them a call on 01284 852225 or to find out more, visit our Groups page.

    What is your cancellation policy?

    You can cancel most adventures* up to 48 hours before your adventure starts by calling the booking line on 01603 895500 and we will fully refund you. If Go Ape need to cancel your booking, we'll contact you to either move your booking or refund you in full. *Please note that Corporate Events require cancellation notice by 10 working days prior to the event, due to the inclusion of vendor services. Please note that separate terms and conditions may apply for special offers. Advanced Price Discount offer cannot be refunded, cancelled or changed. Late Summer Savings offers cannot be moved or refunded. Please see our terms and policies here

    How do I amend an existing booking?

    Give us a call on 01603 895500 and one of our tribe will be more than happy to help you out.

    What happens in bad weather?

    Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control, if this happens you will be given a full refund.
  • Adventures

    What are the height, weight and age restrictions and supervision ratios?

    Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure, you’ll find the information you need under 'Adventure Overview'.

    Can I do Go Ape if I'm pregnant?

    The Go Ape policy strongly recommends pregnant women do not take part on the course (as it is a robust forest adventure and therefore, has associated risks). However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer stating that: “I have made Go Ape aware that I am pregnant and as a result Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child”.

    Do you wear a helmet?

    You will only have to wear a helmet if you're participating on Forest Segway. Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of participants wearing helmets on our high ropes experiences. We decided that the disadvantages of participants wearing safety helmets outweigh the minimal benefits.
     

    I'm afraid of heights!

    If you’re worried about your knees knocking and your arms trembling – never fear; Go Ape is here and we are proud to have helped lots of people conquer their fear of heights. Why not give it a try - you might surprise yourself!
     

    Is it safe?

    There is inevitably a small risk of injury when undertaking such activities, however all participants receive a safety briefing from a trained instructor at the start and any risk of injury has been minimised to the best of our ability. Go Ape are fully insured, we hold £10m of public liability insurance covering all of its courses.
     

    Where can I find out more about each activity?

    You can find out more about the specific activities we offer by visiting the adventures page.

    Do I need to be fit and strong?

    Taking part in a Go Ape adventure does require a degree of physical fitness but if you can climb up a rope ladder you should be fine. Our instructors are always on hand to help and support you, should you need any extra help. Our Forest Segways require you to be standing for an hour - do that and you'll be fine!
     

    I might need additional support

    At Go Ape, we welcome everyone. However, whilst our courses are designed to be accessible to most people, they do offer a degree of physical and mental challenge. For some, this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please see our Accessibility page for more information. You can also contact us on 01603 895500 or at [email protected] to discuss your requirements.
     

    What if I have a pre-existing medical condition?

    Our staff at GoApe are awesome, but not medically qualified, therefore cannot assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to use of the course. We advise you to visit the course prior to booking to undertake your own risk assessment.
     

  • Gift Vouchers

    How can I buy a gift voucher?

    Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift voucher to be sent either by email or post. Postal gift vouchers can only be sent to the billing address. 

    How do I redeem my gift voucher or card?

    It’s super easy! To redeem your gift voucher simply select the adventure and location you would like to book. You will be taken to the payment page where a field to enter either your gift voucher or gift card code will be visible. Once you’ve entered your code the voucher will be redeemed. If booking over the phone, just quote the code.
     

    Can I use multiple gift vouchers or gift cards on one booking?

    Yes, you can apply more than one gift card to payments on the website, at site or by calling our team.
     
  • Groups/Schools

    What’s included in a Team Day Out to Go Ape?

    Every Team Day at Go Ape is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a 2-3 hour Treetop Course, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just give our friendly team a call on 01284 852225 or to find out more, visit our Team Days page.

    Is there a minimum or maximum number of people to hold a Team Day Out?

    We can cater for any number from 10 - 300 participants! Just call: 01284 852225 and speak to our friendly Events Team.

    How much does it cost?

    Prices vary depending on your group day out requirements. Give our team a call on 01284 852225 and we’ll send you a quote. We have exclusive prices for school groups visiting us during term-time Monday - Friday, which we can talk you through as well. 

    Do you require a deposit?

    A 25% deposit is required to reserve your adventure. Full payment is then required 10 working days before your event date.

    How do I book?

    Just give our friendly team a call on 01284 852225 and we’ll be happy to help you out with everything.

    Can I amend my booking?

    Yes of course, just call your dedicated Events Coordinator on their direct line stated on your quote. Please note:  booking amendments require at least 10 working days notice.
     

    What is your cancellation policy?

    The number of guests in your party can be amended or cancelled up to 10 working days prior to your event date.
  • On the Day

    When do I need to arrive and will there be somewhere to park?

    At many of our locations the adventure begins with the drive into beautiful forests. Parking is available at all our locations (except Battersea Park), these are however run by the land owner and not Go Ape therefore we have no control over parking costs. 

    Upon arrival make your way to the Go Ape cabin before your start time to fill in paperwork that needs to be completed beforehand. Late arrivals that miss their session may be charged at full price. 
     

    Are there storage facilities?

    Most Go Ape sites are able to store small items that cannot be left securely in a vehicle, but there are limited spaces. Go Ape cannot accept liability of any items lost or damaged whilst in our care. We recommend you leave valuable items at home. If you need to take a camera or glasses they must be attached (which we may be able to assist with). At Battersea Park, all loose items (including cameras) must be left on the ground either with a spectator or in lockers provided.

    Can I bring a camera?

    Please do! You’re going to want to capture these moments to share! In order to keep your gadgets and others safe we do ask that all phones and cameras are attached to the participant. Lanyards are available to buy from the cabin, subject to availability. Battersea Park operates a no camera policy on the course.
     

    Can spectators watch and take pictures from the forest floor?

    Yes, absolutely. The only adventure with restrictions is Woburn Safari Park, which allows just one on looker. All other tree top courses allow as many fans as you’d like to cheer you on.

     

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