Frequently asked questions

You can book here BOOK NOW . We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.

Pre-booking is essential.

If you need to re-schedule your Go Ape adventure, you can do this using your online account up to 48 hours in advance of your session. If you didn’t create an account at checkout, you can still manage your booking by creating an account now using the same e-mail address that you used to make your booking.

Follow this process to re-schedule your adventure.

1. Log in to your Go Ape account.
2. In the menu on the left select ‘My Bookings’, and then ‘Upcoming Bookings’.
3. You will then see a list of your bookings, select ‘Re-book’.
4. Follow the onscreen prompts to select a new session.

Please note that there is a £5 fee for re-scheduling a booking within 7 days of your session. Bookings closer than 48 hours cannot be re-scheduled. 

If you need to re-schedule your Go Ape adventure, you can do this using your online account up to 48 hours in advance of your session. If you didn’t create an account at checkout, you can still manage your booking by creating an account now using the same e-mail address that you used to make your booking.

Follow this process to re-schedule your adventure.

1. Log in to your Go Ape account.
2. In the menu on the left select ‘My Bookings’, and then ‘Upcoming Bookings’.
3. You will then see a list of your bookings, select ‘Re-book’.
4. Follow the onscreen prompts to select a new session.

Please note that there is a £5 fee for re-scheduling a booking within 7 days of your session. Bookings closer than 48 hours cannot be re-scheduled. 

Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.

Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.

Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.

Within 48 hours of your activity date, if Go Ape are operational, you will not be entitled to move your booking, or receive any refunds for cancellations.

*If you originally moved your booking within the 7-day period, you will not be eligible for a refund on the moved booking. If your booking is made less that 7 days before your activity date, it is non- refundable.

A supervising adult will only need a ticket if they are participating in the activity.

Some of our activities do require adult supervision in the treetops. Depending on the age of the children you are supervising, it is possible to supervise from the ground if you prefer. We recommend participating with your children so you can enjoy your adventure together, especially if it's their first time or they are feeling a little nervous. 

Supervision requirements can be found on the location and activity pages of the website.

• Minimum Age: This is the absolute youngest age that participants must be to take part in a specific Go Ape activity. It’s a mandatory requirement set for safety reasons.
• Recommended Age: This suggests the age at which we believe most participants will have the best experience, based on physical ability, maturity, and the challenge level of the course. The recommended age is not mandatory but serves as guidance to ensure participants are fully prepared for the adventure.

Prepare for Your Adventure

• Dress for the weather to stay warm and dry.
• Closed-toe and closed-heel shoes are essential (trainers recommended). No sandals.
• No bare waists for harness safety and comfort.
• Gloves are recommended (available for purchase at the cabin).
• Phone pouches are required if you wish to take photos of your adventure (available for purchase at the cabin).
• Sunscreen and a sunhat if it's sunny.
• Eat and drink beforehand to fuel your adventure!

We highly recommend arriving 15 minutes before your scheduled booking time. This gives you plenty of time to park, use the facilities, and get checked in at the Go Ape cabin so you're ready to go when your session starts.

We understand that sometimes things happen on the way, and you might find yourself running a bit behind. Unfortunately, we're unable to make any changes to your booking on the day itself. Our sessions run on a very tight schedule to ensure everyone gets their full adventure, and once a session has started, it's really difficult to slot people in.

If you are running late, please head straight to the Go Ape cabin as soon as you arrive. Our staff on site will be the best people to speak with. They'll assess the situation and do their absolute best to see if there's any way to accommodate you, given the current session timings and availability. However, there's no guarantee as we run a very tight ship with our session timings.

You can book here BOOK NOW . We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.

Pre-booking is essential.

Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.

A supervising adult will only need a ticket if they are participating in the activity.

Some of our activities do require adult supervision in the treetops. Depending on the age of the children you are supervising, it is possible to supervise from the ground if you prefer. We recommend participating with your children so you can enjoy your adventure together, especially if it's their first time or they are feeling a little nervous. 

Supervision requirements can be found on the location and activity pages of the website.

• Minimum Age: This is the absolute youngest age that participants must be to take part in a specific Go Ape activity. It’s a mandatory requirement set for safety reasons.
• Recommended Age: This suggests the age at which we believe most participants will have the best experience, based on physical ability, maturity, and the challenge level of the course. The recommended age is not mandatory but serves as guidance to ensure participants are fully prepared for the adventure.

With 37 sites across Britain there is a Go Ape site within reach.
Head to our Locations page to explore our courses or find your nearest site by searching using your postcode.

Go Ape activities are physically and emotionally challenging outdoor adventures that come with a risk of injury when participating.

If you or anyone you are supervising has a pre-existing injury or medical condition (including pregnancy) that could affect your ability to participate safely or may increase your risk of injury, we would recommend that you do not take part in the activity.

However, we do not want to be discriminatory and ultimately the choice is yours.  We are not medical experts and therefore suggest that you seek advice from your doctor on the matter.

If you decide to proceed, you will need to declare that you have an existing injury. In addition to your risk acknowledgement form, you will be asked to complete an additional form on the day of your adventure stating that you have decided to take part in the activity in the full knowledge that this may incur additional risks to your existing injury.

Please make Go Ape staff aware on arrival and they will provide you with the additional form. If you would like to discuss anything with us before you decide, please reach out via email to [email protected] or give us a call on 01603 895500.

Please check the participation requirements for each activity at the specific Go Ape location you are attending, as some activities require on-course supervision. If you need to supervise from the course, you will need to book a place. However, for activities where supervision from the ground is possible, you don't need to book.

Yes, you can use a One4All Gift Card to purchase your Go Ape adventure. At checkout, enter the gift card's details into the card payment details section. For more support, please visit the One4All help page.

Bumbags and backpacks aren't permitted on the course as they may increase your risk of injury or get in the way of your harness. A lanyard and phone pouch can be purchased online at the time of booking or, on the day from the Go Ape cabin (subject to availability.) If you need to carry any medication with you, please let a member of staff know who will be able to provide you with a pouch which can be attached to your harness.

We recommend that non-essential items and bags are left in your car. Small items such as car keys can be left in the Go Ape cabin.

Prepare for Your Adventure

• Dress for the weather to stay warm and dry.
• Closed-toe and closed-heel shoes are essential (trainers recommended). No sandals.
• No bare waists for harness safety and comfort.
• Gloves are recommended (available for purchase at the cabin).
• Phone pouches are required if you wish to take photos of your adventure (available for purchase at the cabin).
• Sunscreen and a sunhat if it's sunny.
• Eat and drink beforehand to fuel your adventure!

At Go Ape, your safety and comfort are our top priorities. We recommend wearing comfortable, movable clothing that you don't mind getting a bit dirty.

You can absolutely wear a Burka at Go Ape, as long as it allows for the safe fitting and operation of our harnesses. Our harnesses are designed to fit snugly over your clothing, and any loose or flowing fabric could potentially get caught in equipment or hinder your movement.

We do ask that you ensure your clothing:

• Allows for a secure and comfortable harness fit. The harness needs to sit directly against your clothes to be effective.
• Does not have loose elements that could snag or get tangled.
• Allows for full freedom of movement as you'll be climbing, swinging, and zipping through the trees.

If you have any concerns about how your attire will work with our safety equipment, please get in touch at [email protected] and our friendly staff will be able to advise you further and ensure you have the safest and most enjoyable experience possible.

We highly recommend arriving 15 minutes before your scheduled booking time. This gives you plenty of time to park, use the facilities, and get checked in at the Go Ape cabin so you're ready to go when your session starts.

We understand that sometimes things happen on the way, and you might find yourself running a bit behind. Unfortunately, we're unable to make any changes to your booking on the day itself. Our sessions run on a very tight schedule to ensure everyone gets their full adventure, and once a session has started, it's really difficult to slot people in.

If you are running late, please head straight to the Go Ape cabin as soon as you arrive. Our staff on site will be the best people to speak with. They'll assess the situation and do their absolute best to see if there's any way to accommodate you, given the current session timings and availability. However, there's no guarantee as we run a very tight ship with our session timings.

Please do! You’re going to want to capture these moments to share. We do ask that phones taken to height are attached to you to minimise the risk of dropping them. Our courses pass over paths and playgrounds so it's important that we are thinking of others. Phone pouches with a lanyard are available to buy from our cabins for £6, but used at your own risk.

If you'd like to take a camera, please discuss with your instructor on arrival to make sure it is not too bulky and can be safely attached. Go Ape will not be responsible for any damage sustained to personal equipment. 

Most Go Ape locations are fantastic places to enjoy a cycle, and many also offer bike hire. At Alice Holt and Black Park, the cycle hire is called Forest Biking and is operated by Go Ape. You can reserve a bike and cycle extras at these locations when you book your Go Ape adventure online.
 
Go Ape locations including Bracknell, Dalby Forest, Glentress Forest, Grizedale and Haldon Forest, are well known cycling destinations. They feature a mixture of family cycling trails and more extreme routes for experienced mountain bikers. More information about local routes, cycling restrictions and cycle hire not operated by Go Ape can be found on our landlords’ websites.

Please note that Go Ape cannot take responsibility for your bike whilst your participate in our activities.

Of course! We would love to help you celebrate. You can book your activity online, there is an option to add party bags which will be ready for you to collect on arrival or when you finish your adventure, if you prefer. If there are not enough spaces available in one session, please book more spaces in the subsequent session and you will then be able to go round the course together.

All of our locations have picnic benches around the forest or somewhere you can put a blanket to enjoy a birthday cake or a picnic with your group. Some of our locations have a forest shelter which you can hire for an hour by calling 01603 895500.

If you are booking Treetop Adventure or Adventure+ your party will be in the trees for 1 hour. If you have a Nets Adventure booking then you will be on the Nets for 2 hours. 

If you have booked the forest shelter, you get an hour in addition to your activity. Please book a time slot before or after your adventure to secure a sheltered spot if you are bringing a picnic or birthday cake, by calling 01603 895500.
 

Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you’re appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual – which can add to the fun, but you might want dry clothes to change into for the journey home. 

If we have to close for unsafe weather conditions, we will contact you to reschedule your adventure or offer a refund. If the weather is unsafe on the day we will update social media at the earliest opportunity to try and inform people before they leave home. We will also set about calling every customer with a booking, so please leave your contact number when making a new booking.

Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift card to be sent either by email or post. If you wish to send the voucher by post, please double check you have entered the correct postal address and select postal delivery as the delivery method. Please allow 3-5 working days for delivery by post.

Simply enter your gift card number into the box on the 'Check My Voucher' page to see your balance.

Every school trip is different and tailored to meet your learning objectives. However, our most popular school trip includes a Treetop experience, ground-based games and a bring your own lunch.

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Visit our school's page to request a quote and speak to a member of the education team to build a bespoke package for your school.

Yes, you’ll need to complete a disclaimer for your group before your arrival on site. Completing the forms prior will ensure a quick start on the day.

Please note that the supervising adults visiting on the day will need to complete the forms and not the parents. Please only sign for children you are responsible for on the day and adhere to the supervision guidelines for your activity/age range as this will vary.

You can find the paper disclaimer form here. It will vary per activity. Speak to your education executive for more information.

If you need to re-schedule your Go Ape adventure, you can do this using your online account up to 48 hours in advance of your session. If you didn’t create an account at checkout, you can still manage your booking by creating an account now using the same e-mail address that you used to make your booking.

Follow this process to re-schedule your adventure.

1. Log in to your Go Ape account.
2. In the menu on the left select ‘My Bookings’, and then ‘Upcoming Bookings’.
3. You will then see a list of your bookings, select ‘Re-book’.
4. Follow the onscreen prompts to select a new session.

Please note that there is a £5 fee for re-scheduling a booking within 7 days of your session. Bookings closer than 48 hours cannot be re-scheduled. 

If you need to re-schedule your Go Ape adventure, you can do this using your online account up to 48 hours in advance of your session. If you didn’t create an account at checkout, you can still manage your booking by creating an account now using the same e-mail address that you used to make your booking.

Follow this process to re-schedule your adventure.

1. Log in to your Go Ape account.
2. In the menu on the left select ‘My Bookings’, and then ‘Upcoming Bookings’.
3. You will then see a list of your bookings, select ‘Re-book’.
4. Follow the onscreen prompts to select a new session.

Please note that there is a £5 fee for re-scheduling a booking within 7 days of your session. Bookings closer than 48 hours cannot be re-scheduled. 

Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.

Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.

Within 48 hours of your activity date, if Go Ape are operational, you will not be entitled to move your booking, or receive any refunds for cancellations.

*If you originally moved your booking within the 7-day period, you will not be eligible for a refund on the moved booking. If your booking is made less that 7 days before your activity date, it is non- refundable.