Frequently asked questions

In order to help contain the spread of the Coronavirus, the Government has ordered the temporary closure of all leisure activities. As a result, from Friday 20th March, Go Ape has closed all 34 locations, until the government decide it is safe for us to return to normal activities. 

We will send an email to everyone who has been affected by our temporary closures as soon as we get the news we are all waiting for. We will also update our social media pages and our website. We are looking forward to opening our forest doors to you again soon.

We will not be issuing refunds, but please be assured your booking continues to be valid and important to us. The closure is for reasons beyond our control and as such, we will do everything we can to be flexible. All amendment fees will be waived and we will move your booking to a future date. You can change location and activity if you wish. If you’re not sure on a date, we will keep your booking on our system and once normal life resumes, and you are able to plan a date.

No, our business is not covered for this current pandemic. However, we are doing everything we can to minimise costs and be as efficient as possible in order to conserve money, protect employment and the company and to enable us to continue to offer adventure to everyone once this unprecedented situation has been resolved.

We will honour the credit for a year.

Not a problem, we will be happy to move your booking to any one of our 34 sites across the nation. Or, we can keep your booking on file for a year until you should find yourself in the vicinity of a Go Ape site. Give us a call once we’re open again and we can always help you find a suitable one.

We are totally sympathetic of any children who are not able to celebrate their birthday with friends, having the party they imagined. We would love to offer your child something to look forward to once this situation has settled down. We will happily move your booking and give your child the opportunity to celebrate being able to have fun with friends again up in the treetops. We will ensure your child gets a party to remember and we will also throw in a little belated birthday present as a thank you and a gesture of goodwill when we do get to see you

We totally understand the situation and of course we will honour any gift voucher that expires during the period of time we were advised to stay at home. Please give us a call when we are operational again and we will honour your gift voucher and book you an adventure.

We are keeping an eye on the changing situation. Going forwards if we need to postpone your booking, we will endeavour to give you 2 weeks notice. You will be informed via email if this is the case.

In order to help contain the spread of the Coronavirus, the Government has ordered the temporary closure of all leisure activities. As a result, from Friday 20th March, Go Ape has closed all 34 locations, until the government decide it is safe for us to return to normal activities. 

We will send an email to everyone who has been affected by our temporary closures as soon as we get the news we are all waiting for. We will also update our social media pages and our website. We are looking forward to opening our forest doors to you again soon.

We will not be issuing refunds, but please be assured your booking continues to be valid and important to us. The closure is for reasons beyond our control and as such, we will do everything we can to be flexible. All amendment fees will be waived and we will move your booking to a future date. You can change location and activity if you wish. If you’re not sure on a date, we will keep your booking on our system and once normal life resumes, and you are able to plan a date.

No, our business is not covered for this current pandemic. However, we are doing everything we can to minimise costs and be as efficient as possible in order to conserve money, protect employment and the company and to enable us to continue to offer adventure to everyone once this unprecedented situation has been resolved.

We will honour the credit for a year.

Not a problem, we will be happy to move your booking to any one of our 34 sites across the nation. Or, we can keep your booking on file for a year until you should find yourself in the vicinity of a Go Ape site. Give us a call once we’re open again and we can always help you find a suitable one.

We are totally sympathetic of any children who are not able to celebrate their birthday with friends, having the party they imagined. We would love to offer your child something to look forward to once this situation has settled down. We will happily move your booking and give your child the opportunity to celebrate being able to have fun with friends again up in the treetops. We will ensure your child gets a party to remember and we will also throw in a little belated birthday present as a thank you and a gesture of goodwill when we do get to see you

We totally understand the situation and of course we will honour any gift voucher that expires during the period of time we were advised to stay at home. Please give us a call when we are operational again and we will honour your gift voucher and book you an adventure.

We are keeping an eye on the changing situation. Going forwards if we need to postpone your booking, we will endeavour to give you 2 weeks notice. You will be informed via email if this is the case.

Head over to our Locations page to find your nearest locations.

The cost of our activities differ depending on various factors. For an overview of adventure starting prices browse the Adventure page here - but please note, costs can vary by location. Our Special Offers can also impact the price (in a good way!)

Following the governmenst directive, all Go Ape centres are now closed temporarily. 
 

Opening times vary depending on the adventure, location and time of year. The easiest way to find out is to use our booking bar. Select your desired activity and location on the booking page, then click through to browse the dates and time slots available.

We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if it’s raining! You need to make sure you have the correct footwear with closed toe and heel (with flat soles), no sandals or slip-off shoes. Your stomach area will need to be covered and long hair must be tied back.

We have a dedicated events team who are there to help with larger groups. Contact them at [email protected] or to find out more, visit our Groups page.

Email us at [email protected] and one of our tribe will be more than happy to help you out.

Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control, if this happens you will be given a full refund.

Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure, you’ll find the information you need under 'Adventure Overview'.

The Go Ape policy strongly recommends pregnant women do not take part on the course (as it is a robust forest adventure and therefore, has associated risks). However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer stating that: “I have made Go Ape aware that I am pregnant and as a result Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child”.

You will only have to wear a helmet if you're participating on Forest Segway. Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of participants wearing helmets on our high ropes experiences. We decided that the disadvantages of participants wearing safety helmets outweigh the minimal benefits.
 

If you’re worried about your knees knocking and your arms trembling – never fear; Go Ape is here and we are proud to have helped lots of people conquer their fear of heights. Why not give it a try - you might surprise yourself!
 

There is inevitably a small risk of injury when undertaking such activities, however all participants receive a safety briefing from a trained instructor at the start and any risk of injury has been minimised to the best of our ability. Go Ape are fully insured, we hold £10m of public liability insurance covering all of its courses.
 

You can find out more about the specific activities we offer by visiting the adventures page.

Taking part in a Go Ape adventure does require a degree of physical fitness but if you can climb up a rope ladder you should be fine. Our instructors are always on hand to help and support you, should you need any extra help. Our Forest Segways require you to be standing for an hour - do that and you'll be fine!
 

At Go Ape, we welcome everyone. However, whilst our courses are designed to be accessible to most people, they do offer a degree of physical and mental challenge. For some, this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please see our Accessibility page for more information. You can also contact us at [email protected] to discuss your requirements.
 

Our staff at GoApe are awesome, but not medically qualified, therefore cannot assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to use of the course. We advise you to visit the course prior to booking to undertake your own risk assessment.
 

We totally understand the situation and of course we will honour any gift voucher that expires during the period of time we were advised to stay at home. Please give us a call when we are operational again and we will honour your gift voucher and book you an adventure.

Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift voucher to be sent either by email or post. Postal gift vouchers can only be sent to the billing address. 

It’s super easy! To redeem your gift voucher simply select the adventure and location you would like to book. You will be taken to the payment page where a field to enter either your gift voucher or gift card code will be visible. Once you’ve entered your code the voucher will be redeemed. If booking over the phone, just quote the code.
 

Yes, you can apply more than one gift card to payments on the website, at site or by calling our team.
 

Every Team Day at Go Ape is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a 2-3 hour Treetop Course, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just email us at [email protected] or to find out more, visit our Team Days page.

We can cater for any number from 10 - 300 participants! Just email us at [email protected].

Prices vary depending on your group day out requirements. Contact us at [email protected] and we’ll send you a quote. We have exclusive prices for school groups visiting us during term-time Monday - Friday, which we can talk you through as well. 

A 25% deposit is required to reserve your adventure. Full payment is then required 10 working days before your event date.

Just contact our friendly team at [email protected] and we’ll be happy to help you out with everything.

Yes of course, just call your dedicated Events Coordinator on their direct line stated on your quote. Please note:  booking amendments require at least 10 working days notice.
 

At many of our locations the adventure begins with the drive into beautiful forests. Parking is available at all our locations (except Battersea Park), these are however run by the land owner and not Go Ape therefore we have no control over parking costs. 

Upon arrival make your way to the Go Ape cabin before your start time to fill in paperwork that needs to be completed beforehand. Late arrivals that miss their session may be charged at full price. 
 

Most Go Ape sites are able to store small items that cannot be left securely in a vehicle, but there are limited spaces. Go Ape cannot accept liability of any items lost or damaged whilst in our care. We recommend you leave valuable items at home. If you need to take a camera or glasses they must be attached (which we may be able to assist with). At Battersea Park, all loose items (including cameras) must be left on the ground either with a spectator or in lockers provided.

Please do! You’re going to want to capture these moments to share! In order to keep your gadgets and others safe we do ask that all phones and cameras are attached to the participant. Lanyards are available to buy from the cabin, subject to availability. Battersea Park operates a no camera policy on the course.
 

Yes, absolutely. The only adventure with restrictions is Woburn Safari Park, which allows just one on looker. All other tree top courses allow as many fans as you’d like to cheer you on.