Frequently asked questions

Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.

Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.

Within 48 hours of your activity date, if Go Ape are operational, you will not be entitled to move your booking, or receive any refunds for cancellations.

 

*If you originally moved your booking within the 7-day period, you will not be eligible for a refund on the moved booking. If your booking is made less that 7 days before your activity date, it is non- refundable.

Of course, we encourage you to share your adventure. Please be courteous of others and we just ask that you continue to be proactive with social distancing. If an area does get busy, spectators may be asked to move away from the activity slightly, but they will still be able to cheer you on.

You can book here BOOK NOW . We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.

Pre-booking is essential.

Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.

We are looking forward to welcoming you and expect your activity to go ahead as planned. If we have to cancel your booking as a result of staff shortages due to self-isolation, we will notify you by e-mail, text message or both and issue you a full refund. Please be assured that we will do everything in our power to continue to operate. Any cancellation will be a last resort and based purely upon customer safety.

If you are contacted by Test and Trace or are pinged and asked to isolate, please let us know as soon as possible, before your booking is due to take place and we will reschedule your adventure. If this occurs within 48 hours of your booking, there will be a £5 administration fee.
 

With 35 sites across Britain there is a Go Ape site within reach.
Head to our Locations page to explore our courses or find your nearest site by searching using your postcode.

Go Ape prices vary according to the activity, location and concessions. Treetop Adventure starts from £19, Treetop Adventure Plus starts from £23 and Treetop Challenge starts from £25. 

For an overview of prices for all of Go Ape's activities please read this handy blog post.

We recommend you wear gloves for comfort. Bring your own or pre-order our recommended gloves and collect from our cabin. We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if the forecast is for rain. You need to make sure you have the correct footwear which can’t fall off easily. This should offer protection to your toes and heel. Please do not wear sandals, flip flops, slip-off or high heel shoes. Your stomach area will need to be covered to prevent the harness rubbing, and long hair must be tied back to prevent entanglements in the equipment.

Parking, toilet facilities, the availability of refreshments and other amenities are likely to be different than usual and vary across the country.

Please visit the Forest England website to find the most up to date information about the location that you are visiting.
 

Outdoor shelters are open and available to book by calling 01603 895500. 

Of course, we encourage you to share your adventure. Please be courteous of others and we just ask that you continue to be proactive with social distancing. If an area does get busy, spectators may be asked to move away from the activity slightly, but they will still be able to cheer you on.

We are looking forward to welcoming you and expect your activity to go ahead as planned. If we have to cancel your booking as a result of staff shortages due to self-isolation, we will notify you by e-mail, text message or both and issue you a full refund. Please be assured that we will do everything in our power to continue to operate. Any cancellation will be a last resort and based purely upon customer safety.

If you are contacted by Test and Trace or are pinged and asked to isolate, please let us know as soon as possible, before your booking is due to take place and we will reschedule your adventure. If this occurs within 48 hours of your booking, there will be a £5 administration fee.
 

We encourage participants to continue to respect social distancing throughout their adventures. Please be proactive and ensure any children you are supervising do the same. Our instructors are always on hand if you have any concerns. We understand that people have varying expectations currently, but we want everyone to feel safe so please do ask for support from an instructor who will happily step in to help, if required.

The government has stated the risk of cross-contamination of the virus outdoors is very small. Government scientific advice is that one is 19 times less likely to catch Covid-19 outdoors than indoors. Forests, woods and parks are amongst the very safest environments to recreate in.
Go Ape further reduces any residual cross contamination risk to the lowest level by putting in place a number of additional measures including. These include:

• Social distancing is built into our operating procedures.
• Handwashing and sanitising stations are available to customers and staff at multiple points during your Go Ape experience.
• We recommend the wearing of gloves for comfort – feel free to either bring your own, or pre-order and collect gloves from us on arrival.
• Our Safety Rules and Disclaimers can now be read and completed online to avoid shared pens and paper.
• Payments can be cashless at site or paid in advance.
• Any souvenirs or sundry items you may wish to buy from us on the day can be paid for using contactless payment methods.
• Pre-booking limits participant numbers to safely manageable numbers, staggered throughout the day.
• Our park partners have measures in place to control visitor numbers, and have increased the frequency of cleaning toilets.

Yes. We have installed additional hand washing and sanitising stations, available to customers and staff, at the beginning, during your activity and at the end of your Go Ape experience.

Parking, toilet facilities, the availability of refreshments and other amenities are likely to be different than usual and vary across the country.

Please visit the Forest England website to find the most up to date information about the location that you are visiting.
 

Our locations have hand washing and sanitiser facilities at the cabin and around the course for our customers to use, key touch points will be cleaned frequently. Staff will wear face shields where practicable when in a closer proximity than the current government guidelines.
 

Safety rules and disclaimers must be read and completed online in advance, as well as payment to avoid the need to touch pens and paper. Any souvenirs or sundry items you may wish to buy from us on the day can be paid for using contactless payment methods.

Our courses are very popular, and we encourage a variety of abilities to have a go. Please ensure you arrive on site 15 minutes before your booking time to ensure a smooth check in process and a timely start to your adventure. If you are late, due to the strict numbers we have currently, you may miss your session and we are unlikely to be able to facilitate your booking elsewhere.
 
During your adventure, an instructor is never far away, please check in with them at any time if you need help, support or have any concerns about anything.

In almost all situations our instructors can assist from the ground or from a distance of 2m. In the very unlikely event that you would need an Instructor to physically intervene to assist you or conduct a rescue or lower you to the ground using our specialist equipment, our team will wear a full-face shield.

The Government does not recommend the wearing of face coverings in the outdoors. If you feel more comfortable wearing a face covering then you are able to do so at Go Ape, but we do not recommend it as it may become tangled when moving through the course, cause additional exhaustion through breathing in and out and affect your overall enjoyment.
 
We do recommend wearing gloves (i.e woollen) for comfort and for hand protection whilst on tree top courses. Feel free to either bring your own, or pre-order from a selection of our gloves and collect from us on arrival.

No, our business is not covered for the pandemic, which is why we are doing everything we can to minimise costs and be as efficient as possible in order to conserve money, protect employment and the company and to enable us to continue to offer adventure to everyone as soon as we are able to do so.

We have very limited space so please do not bring belongings, either leave them at home, in the car or with someone staying on the ground. Go Ape cannot accept liability of any items lost or damaged whilst in our care.

Please allow plenty of time to park your car and use the toilets (as usage restrictions may be in place). You should aim to be at the cabin 15 minutes before your booked time. We will be operating a card only policy at the Go Ape cabin but some parking facilities may still be taking cash so do make sure that you bring some with you.

You will need to read the safety rules and advice and sign a disclaimer before you arrive at Go Ape. These will be emailed to you with your booking confirmation. You must make sure you have completed this before you arrive at the Go Ape cabin.

Please select the correct activity and ensure the disclaimer is completed prior to arrival at the cabin. If you are supervising any children, you must complete a disclaimer for yourself and an additional one for each child in your care. The adult completing the disclaimer must be the one who will be supervising the activity on the day. If you have made a mistake or need help with this, it can be done on the day, so please don't worry, you will just need to allow extra time for the check in process.
 

Should your booking not be able to proceed we will be happy to, free of charge, reschedule for a future date, or arrange a gift voucher for the full value of your booking, redeemable until the end of 2021 or within 12 months, whichever is the longer. Whilst we hope you will support us by rescheduling, a refund will also be possible.

Outdoor shelters are open and available to book by calling 01603 895500. 

Of course! We would love to help you celebrate. You can book your activity online, there is an option to add party bags which will be ready for you to collect on arrival or when you finish your adventure, if you prefer. If there are not enough spaces available in one session, please book more spaces in the subsequent session and you will then be able to go round the course together.

All of our locations have picnic benches around the forest or somewhere you can put a blanket to enjoy a birthday cake or a picnic with your group. Some of our locations have a forest shelter which you can hire for an hour by calling 01603 895500.

Pre booking a birthday celebration is essential. You can book your activity and additional extras including party bags and gloves online. If you would like to add a forest shelter (a wooden gazebo with picnic benches to offer some shelter) you will need to give our booking team a call on 01603 895500.

Outdoor shelters are open and available to book by calling 01603 895500. 

Of course, we encourage you to share your adventure. Please be courteous of others and we just ask that you continue to be proactive with social distancing. If an area does get busy, spectators may be asked to move away from the activity slightly but they will still be able to cheer you on.

You will find free party invites available in a PDF format on our birthday party page.

If you are booking Treetop Adventure or Adventure+ your party will be in the trees for 1 hour. If you have a Nets Adventure booking then you will be on the Nets for 2 hours. 

If you have booked the forest shelter, you get an hour in addition to your activity. Please book a time slot before or after your adventure to secure a sheltered spot if you are bringing a picnic or birthday cake, by calling 01603 895500.
 

No problem, any gift voucher that expired before the end of March has been extended automatically for another 6 months. Please use the existing gift voucher code to make your booking online.

If you have any problems using your voucher, please give us a call on 01603 895500 with a date in mind that you'd like to book and we will book your adventure for you.

If your voucher is due to expire soon, we are being extra flexible given the circumstances and we are allowing forward bookings. This means you don’t have to visit us before the expiry date, you just need to make your booking. You can book online for any time throughout our 2021 season. 

Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you’re appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual – which can add to the fun, but you might want dry clothes to change into for the journey home. 

If we have to close for unsafe weather conditions, we will contact you to reschedule your adventure or offer a refund. If the weather is unsafe on the day we will update social media at the earliest opportunity to try and inform people before they leave home. We will also set about calling every customer with a booking, so please leave your contact number when making a new booking.

No but you are welcome to bring your own food for the party if you have an existing Forest Shelter booking. 

Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure you’ll find the information you need.

Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift card to be sent either by email or post. If you wish to send the voucher by post, please double check you have entered the correct postal address and select postal delivery as the delivery method.

Once you have entered your personal details you will be taken to the payment screen, please input your 16-digit gift voucher code. Click 'check amount' and then 'redeem'.
 
If it doesn't work, please ensure you are not inputting the code in to the 'promo code' box.

Yes, you can apply more than one gift card to payments on the website, at site or by calling our team.
 

Gift voucher's purchased from Go Ape is valid for 12 months from the date of purchase.

Go Ape Gift Vouchers cannot be exchanged for money.

Every Team Day at Go Ape is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a Treetop experience, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just visit our Team Days page.

Every school trip is different and tailored to meet your learning objectives. However, our most popular school trip includes a Treetop experience, ground-based games and a bring your own lunch.

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Visit our school's page to request a quote and speak to a member of the education team to build a bespoke package for your school.

Yes, you can find all of our risk assessments on our terms and policies page.

Yes, you’ll need to complete a disclaimer for your group before your arrival on site. Completing the forms prior will ensure a quick start on the day.

Please note that the supervising adults visiting on the day will need to complete the forms and not the parents. Please only sign for children you are responsible for on the day and adhere to the supervision guidelines for your activity/age range as this will vary.

You can find the paper disclaimer form here. It will vary per activity. Speak to your education executive for more information.

We can cater for any number from 10 - 300 participants! Just visit our Team Days page.

Please be aware that Covid-19 restrictions regarding bubbles apply to team days. Schools and Businesses are required to be Covid-19 secure organisations. As such, the current guidance is that they can bubble in groups of 15. We can accommodate multiple school or corporate bubbles. 

Prices vary depending on your group day out requirements. Contact us via the Team Days page and we’ll send you a quote. We have exclusive prices for school groups visiting us during term-time Monday - Friday, which we can talk you through as well. 

School trips start from £12 per schoolchild, with required supervisors going free. School rates apply Monday-Friday term time. Contact us via the school's page, and we’d be delighted to send you a bespoke quote for your requirements
 

A 25% deposit is required to reserve your adventure. Full payment is then required 10 working days before your event date.

We have a dedicated events team who are there to help with larger groups such as school trips or company team building. Please visit our Groups page to book.

Full payment is due 10 working days before your event.
 

Please refer to the Corporate Events team terms and policies here.

Yes of course, just call your dedicated Events Coordinator on their direct line stated on your quote. Please note:  booking amendments require at least 10 working days notice.

Bumbag and backpacks aren't permitted on the course because of the need to wear a harness. A lanyard can be purchased either online when you book your adventure or on the day from the Go Ape cabin (subject to availability) to secure your phone.

 

All other belongings must be secured in zipped up pockets, and we recommend that non-essential items are left in your car. Small items such as car keys can be left in the Go Ape cabin, but it won't be possible to leave a bag.

You can book here BOOK NOW . We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.

Pre-booking is essential.

Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.

With 35 sites across Britain there is a Go Ape site within reach.
Head to our Locations page to explore our courses or find your nearest site by searching using your postcode.

Go Ape prices vary according to the activity, location and concessions. Treetop Adventure starts from £19, Treetop Adventure Plus starts from £23 and Treetop Challenge starts from £25. 

For an overview of prices for all of Go Ape's activities please read this handy blog post.

We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups page to find out more and book.

The Go Ape policy strongly recommends pregnant women do not take part on the course. Our adventures are robust physical activities which involve a degree of risk. However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer stating that: “I have made Go Ape aware that I am pregnant and as a result Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child”.
 

Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure you’ll find the information you need.

At Go Ape we want everyone who wishes to take part in a Go Ape adventure. On treetop activities we operate with a variety of harnesses, as we believe they each best suit our needs and the health and safety requirements. The size of these harnesses dictates the size of customer that we can safely allow to participate on any of our activities.

More information about harness sizes can be found in our Harness/PPE - Don't Fit Can't Go Policy on our Terms and Policies page.
 

All participants must weigh a minimum of 7 stone or 45kg. This is to enable the participant to be able to safely operate the Segway which is controlled through shifting your body weight. Anyone who does not meet this requirement may not be able to safely stop the machine which would put themselves and others at risk.

 

You will only have to wear a helmet if you're participating on Forest Segway. Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of participants wearing helmets on our high ropes experiences. We have concluded that the disadvantages of participants wearing helmets outweigh the minimal benefits, and the Health and Safety authorities have agreed with our approach.

 

A fear of heights is both common and natural. Go Ape can help you overcome your lifelong fear. We are proud to have helped hundreds of thousands of people conquer their fear of heights.

We recommend you book at quieter times when we can offer you more support, and when fewer people will be on the course with you. Let your instructor know and she or he will be able to give you more attention. Why not give it a try - you will surprise yourself!

Go Ape designs its adventures to be as accessible as possible. Our high ropes courses require a degree of physical fitness but if you can climb up a rope ladder you will be fine. Our Forest Segways require you to stand for an hour on a moving platform and require similar energy as riding a bicycle. Nets courses have a lot of bounce and therefore require similar energy to a bouncy castle.

At Go Ape, we welcome everyone. However, whilst our courses are designed to be accessible to most people, they do offer a degree of physical and mental challenge. For some, this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please ead the additional information available on our Accessibility page and call our booking team to discuss requirements before booking your adventure so we can ensure you will be safe and have the best experience possible. It may be useful to book a quieter time of the day to ensure you are not put under unnecessary pressure by other participants on the day. We can help with all this.

Our staff at Go Ape are awesome, but not medically qualified, therefore cannot assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to use of the course. We advise you to visit the course prior to booking to undertake your own risk assessment.

We recommend you wear gloves for comfort. Bring your own or pre-order our recommended gloves and collect from our cabin. We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if the forecast is for rain. You need to make sure you have the correct footwear which can’t fall off easily. This should offer protection to your toes and heel. Please do not wear sandals, flip flops, slip-off or high heel shoes. Your stomach area will need to be covered to prevent the harness rubbing, and long hair must be tied back to prevent entanglements in the equipment.

Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you’re appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual – which can add to the fun, but you might want dry clothes to change into for the journey home.

If we have to close for unsafe weather conditions, we will offer you a refund, credit note or reschedule your booking. If unsafe weather is forecasted we will aim to make the decision as early as possible, and will do our best to contact you to try and save you a wasted journey.

Please allow plenty of time to park your car and use the toilets (as usage restrictions may be in place). You should aim to be at the cabin 15 minutes before your booked time. We will be operating a card only policy at the Go Ape cabin but some parking facilities may still be taking cash so do make sure that you bring some with you.

Please do! You’re going to want to capture these moments to share! In order to keep your gadgets and others safe we do ask that all phones and cameras are attached to the participant. Lanyards are available to buy from the cabin, subject to availability. Battersea Park operates a no camera policy on the course.

Yes, absolutely. The only adventure with restrictions is Woburn Safari Park, which allows just one onlooker. All other tree top courses allow as many fans as you’d like to cheer you on.
 

Not a problem, we will be happy to move your booking to any one of our 34 sites across the nation. Or, we can keep your booking on file for a year, or until the end of 2021, whichever is the longer, until you’re ready to explore a Go Ape of your choice.

A torch will be helpful for making your way from the car park to the cabin and for making your way to the toilets. It does not need to be a head torch, the torch on your phone will suffice. You will not be required to use it on the course.

Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.

Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.

Within 48 hours of your activity date, if Go Ape are operational, you will not be entitled to move your booking, or receive any refunds for cancellations.

 

*If you originally moved your booking within the 7-day period, you will not be eligible for a refund on the moved booking. If your booking is made less that 7 days before your activity date, it is non- refundable.

Should your booking not be able to proceed we will be happy to, free of charge, reschedule for a future date, or arrange a gift voucher for the full value of your booking, redeemable until the end of 2021 or within 12 months, whichever is the longer. Whilst we hope you will support us by rescheduling, a refund will also be possible.