FAQs

Please do! You're going to want to capture these moments to share. We do ask that phones taken to height are attached to you to minimise the risk of dropping them. Our courses pass over paths and playgrounds so it's important that we are thinking of others. Phone pouches with a lanyard are available to buy from our cabins for £6, but used at your own risk.

If you'd like to take a camera, please discuss with your instructor on arrival to make sure it is not too bulky and can be safely attached. Go Ape will not be responsible for any damage sustained to personal equipment.

Most Go Ape locations are dog-friendly, making them a great day out for both you and your four-legged friend. We recommend checking the landlord’s website before visiting for any local restrictions or guidance. Please note that dogs are not permitted at our Woburn Safari Park location.

Dogs must be kept on a lead and under control near our courses. If a dog becomes disruptive or noisy, we may ask owners to move away from the area to ensure everyone enjoys their visit. Please be considerate — not all guests are comfortable around dogs — and always clean up after your pet, using the bins provided by our landlords.

While we love dogs, they can’t join you on the activities or be left unattended while you take part. Please make sure you arrange suitable supervision if you’re going up into the trees or heading out on a Segway.

Nets Adventure: Well-behaved dogs on leads are welcome in the Nets Adventure seating area with supervising adults. This is an enclosed space, so please be mindful that not everyone may be comfortable around dogs.

You have 14 days to change your mind about your purchase. There's a £5 administration fee per pass to cancel within these 14 days. Postage is not refundable. As soon as your pass has been used, you are no longer entitled to a refund even if it is within 14 days of purchase. The 14-day cooling off period only applies to online purchases.

For the safety of both mother and child, Go Ape strongly recommends that pregnant women do not take part in our adventures.

Our adventures are robust physical activities involving climbing, balancing, and zipping, which naturally carry a degree of risk. While we don't want to be discriminatory, we are not medical experts.

We strongly encourage you to seek advice from your doctor before deciding to participate.

If, after consulting your doctor, you choose to proceed, we will require you to formally declare your pregnancy to a staff member and sign a specific disclaimer acknowledging that:

"I have made Go Ape aware that I am pregnant and, as a result, Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child."

We want you to have a safe and wonderful experience, so please prioritise medical advice when making this decision!

Adults (18+) can simultaneously supervise children participating in Treetop Adventure and Treetop Adventure Plus from the ground.

Adults (18+) cannot simultaneously supervise children participating in Treetop Challenge and other high ropes activities such as Treetop Adventure and Treetop Adventure Plus.

Adults participating in an activity may only supervise children on the same activity.

Please make sure that there are enough adults (18+) in your group to supervise the children (under 16 years) you have booked for, meeting the supervision requirements for your activity. This includes adults participating in some instances, and they also require a ticket.

Bumbags and backpacks aren't permitted on the course as they may increase your risk of injury or get in the way of your harness. A lanyard and phone pouch can be purchased online at the time of booking or on the day from the Go Ape cabin (subject to availability). If you need to carry any medication with you, please let a member of staff know who will be able to provide you with a pouch which can be attached to your harness.

We recommend that non-essential items and bags are left somewhere safe such as in your car. Small items such as car keys can be left in the Go Ape cabin.

Go Ape designs its adventures to be as accessible as possible. Our high ropes courses require a degree of physical fitness but if you can climb up a rope ladder you will be fine. Our Forest Segways require you to stand for an hour on a moving platform and require similar energy as riding a bicycle. Nets courses have a lot of bounce and therefore require similar energy to a bouncy castle.

We strongly recommend booking your adventure online or by phone before travelling.

Go Ape sessions often sell out, especially during weekends and peak season. If you wait until you arrive, we cannot guarantee there will be any spaces left, and we genuinely hate sending people away disappointed! Book ahead to secure your spot.

All participants must weigh a minimum of 7 stone or 45kg. This is to enable the participant to be able to safely operate the Segway which is controlled through shifting your body weight. Anyone who does not meet this requirement may not be able to safely stop the machine which would put themselves and others at risk. The maximum weight is 18.4 stone or 117kg.

You can book online. This is the fastest way to check availability and guarantee your spot!

If you prefer to talk it through, call us at 01603 895500.

Booking for a group? For schools, company outings and more, please check out our Groups pages. Our dedicated events team will help organise all the details.

Choose your adventure and head to the checkout page. There you'll be able to enter your voucher number into the 'Discount code or Voucher' box.

Yes, you will need to cancel your session. Please give us a call at 01603 895500 or email us at [email protected] along with your order reference number as soon as possible. Please note that the booking fee is non-refundable.

If you need to move or cancel your booking, please call us on 01603 895500. You can also move your booking using your online account up to 48 hours before your session.

Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.

Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. A refund is not possible within the 7-day period before your activity date.

Within 48 hours of your activity date, if Go Ape are operational, unfortunately you will not be entitled to move your booking, or receive any refunds for cancellations. Please call us if you can longer attend so we can let the team at site know.

*If you originally moved your booking within the 7-day period, you will not be eligible for a refund on the moved booking. If your booking is made less that 7 days before your activity date, it is non- refundable.

See our full booking terms and conditions.

Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Head to locations then choose an adventure, here you'll find all the information you need.

Amendments can be made up to 28-days before the event date. If you're within 28-days of your event date, amendments are no longer permitted. Please refer to the full Corporate Events Team, terms and policies.

Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you are appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual which can add to the fun, but you might want dry clothes to change into for the journey home.

If we have to close for unsafe weather conditions, we will offer you a refund, credit note or reschedule your booking. If unsafe weather is forecasted we will aim to make the decision as early as possible, and will do our best to contact you to try and save you a wasted journey.

We highly recommend arriving 20 minutes before your scheduled booking time. This gives you plenty of time to park, use the facilities, and get checked in at the Go Ape cabin so you're ready to go when your session starts.

We understand that sometimes things happen on the way, and you might find yourself running a bit behind. Unfortunately, we're unable to make any changes to your booking on the day itself. Our sessions run on a very tight schedule to ensure everyone gets their full adventure, and once a session has started, it's really difficult to slot people in.

If you are running late, please head straight to the Go Ape cabin as soon as you arrive. Our staff on site will be the best people to speak with. They'll assess the situation and do their absolute best to see if there's any way to accommodate you, given the current session timings and availability. However, there's no guarantee as we run a very tight ship with our session timings.

A fear of heights is both common and natural. Go Ape can help you overcome your lifelong fear. We are proud to have helped hundreds of thousands of people conquer their fear of heights.

We recommend you book at quieter times when we can offer you more support, and when fewer people will be on the course with you. Let your instructor know and they will be able to give you more attention. Why not give it a try - you will surprise yourself!

Dress for the weather to stay warm and dry in colder weather, and sunscreen and a sunhat if it's sunny. Closed-toe and closed-heel shoes are essential (trainers recommended). No sandals. No bare waists for harness safety and comfort. Gloves are recommended (available for purchase at the cabin). Phone pouches are required if you wish to take photos of your adventure (available for purchase at the cabin). For Nets Adventure we recommend wearing a long sleeve top and trousers.

Please allow plenty of time to park your car and use the toilets (as usage restrictions may be in place). You should aim to be at the cabin 20 minutes before your booked time. We will be operating a card only policy at the Go Ape cabin but some parking facilities may still be taking cash so do make sure that you bring some with you.

With 36 sites across the UK there's bound to be a Go Ape site within reach. Head to our Locations page to explore our courses or find your nearest site by searching using your postcode.