Everything You Need to Know | Go Ape FAQs

Either book online using our quick booking tool (it will only take a few minutes) or give one of our friendly team a call.

We recommend that you book in advance as our courses tend to get booked up - especially during weekends and school holidays.

Opening times vary dependent upon which of our locations you plan to explore. It varies from adventure to adventure so it’s best to check where you want to Go Ape.

If you're looking to book a team building day during the week at one of our adventures then please contact one of our friendly Corporate Events team.

Take a look below to see which adventure is right for you.

Doing Go Ape (Tree Top Adventure, Tree Top Junior and Zip Trekking) does require a degree of physical fitness but if you can climb up a rope ladder you should be fine. Our Forest Segways require you to be standing for an hour - do that and you'll be fine!

At Go Ape we want to welcome everyone. However, whilst our courses are designed to be accessible to most people they do offer a degree of physical and mental challenge. For some persons this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please read our participants with additional needs guide by clicking on 'Accessibility' in the footer below. Please contact us on 0333 433 0902 or at [email protected] to notify us of or discuss your requirements.

The staff at Go Ape are not medically qualified and so are not in a position to assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to use of the course. We advise you to visit the course prior to booking to undertake your own risk assessment.

The Go Ape policy recommends pregnant women do not take part on the course (as it is a robust forest adventure and therefore, has associated risks). However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer stating that: “I have made Go Ape aware that I am pregnant and as a result Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child”.

Take a look at our supervision ratios for all of our adventures below. Please note: Supervision ratios vary at Go Ape Battersea Park for Tree Top Adventure (At Battersea Park, under 16’s must be supervised. An adult (over 18) must join every 4 children under 13 years on the course. 13 – 15 year olds require at least 1 adult per group of 8 to supervise on the ground (you’re welcome to join in on the course).

They can supervise themselves on our Tree Top Adventure but can not supervise others.

Adults need to be 18 years and over to supervise any of our adventures.

We suggest that you wear something you don’t mind getting grubby. Dress for the weather, so bring along a mac if it’s raining! Make sure your stomach area is covered. Please wear appropriate footwear with soles with good grips. No sandals or slip-off shoes. You’ll need closed toe and heel shoes (with flat soles). Long hair must be tied back.

Make your way to the Go Ape cabin and be ready to get going on your Go Ape adventure at your booked time. Late arrivals that miss their session will be charged at full price.

Some sites are able to store small items that cannot be left securely in a vehicle, but there are limited spaces. Go Ape cannot accept liability of any items lost or damaged whilst in our care. We recommend you leave valuable items at home. At Battersea Park, all loose items must be left on the ground either with a spectator or in lockers provided. If you need to take a camera or glasses they must be attached (which we may be able to assist with). This is due to the Battersea adventure being completely over public space (playground, café, Mini Golf).

Yes there will be, but they may be a little walk from the Go Ape cabin. Please allow some extra time for a toilet stop!

Phones and cameras are permitted, as long as they always stay attached to the participant. Lanyards are available to buy from the cabin, subject to availability.

No. Just you and your tribe.

Yes – that’s a great idea to get them in the forest. The only adventure that states you can only have one observer is Woburn Safari Park, all other courses you can have as many of your pri-mates as you want capturing those swinging moments.

No. You won’t be able to smoke whilst on your adventure with us.

Two to three hours of fun and adventure, including; • A safety demonstration from our experienced Tribe • A practice session before you head into the forest • A totally unforgettable experience in the tree tops – and the certificate to prove it!

If you’re worried about your knees knocking and your arms trembling – never fear; Go Ape is here and we are proud to have helped lots of people conquer their fear of heights. Why not give it a try – you might surprise yourself!

No, you can go at your own pace and let people ‘overtake’ if you fancy taking a little more time over an obstacle or section.

You will receive a 30 minute safety briefing and training from an instructor before you start the course. After that you’re on your own, free to swing through the trees. Of course, instructors are always on hand, regularly patrolling the forests.

We operate self belay at 29 of our Tree Top Adventures (all except Battersea Park) – it’s our traditional safety system. The customer is actively involved with the equipment throughout their time in the trees and manages their own safety after training from our instructors. On self belay courses you must always stay attached. We operate a continuous belay system at all our Tree Top Junior adventures and at Battersea Park for all participants. The customer doesn’t take an active role with the equipment, instead an instructor attaches participants on to the safety system, from the ground, and they remain attached throughout their tree-time. On continuous belay courses you will always be attached.

The type of harness used depends on the activity and the safety system and to a smaller extend the size of person. Our safety system and brief allows just a sit harness to be used, this gives greatest flexibility to users. The course and safety system was designed around using a sit harness and all our equipment is fit for purpose as designated by current European Ropes Course Standards. We do have some additional Full Body Harnesses which we can use for people of a particular size or shape.

Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of Go Ape participants wearing helmets. We decided that the disadvantages of participants wearing safety helmets outweigh the minimal benefits.

It’s a fun filled hour of canopy exploring, trail blazing and obstacles for all to enjoy. You’ll negotiate crossings and finish on a high (literally) with an awesome zip wire.

The Go Ape Tree Top Junior adventure can take up to 1 hour to complete (if you’re speedy it will take less time) and that includes your safety briefing.

Our Tree Top Junior courses are in an open forest environment. Our instructors are more than equipped to look after all our customer’s needs up in the trees. However, we do not have spare staff on the ground to look after anyone who may not want to take part, finishes early, needs to use the facilities or any other eventuality you may have on a family day out. We therefore recommend you bring enough adults in your tribe to accommodate for these situations.

If you want to join your little monkeys then just book yourself on. Bear in mind the course is designed for children so the safety cable won’t be quite where you'd like it.

Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of Go Ape participants wearing helmets. We decided that the disadvantages of participants wearing safety helmets outweigh the minimal benefits.

If you’re worried about your knees knocking and your arms trembling – never fear; Go Ape is here and we are proud to have helped lots of people conquer their fear of heights. Why not give it a try – you might surprise yourself!

All riders must be at least 10 years of age AND weigh at least 7 stone (45kg). If you are unsure please weigh all participant prior to booking, if this is not possible scales are available at each Forest Segway location to assist.

You’ll enjoy getting off the beaten track on our epic off road segways. Your experience with us lasts an hour, and that includes a brief bit of safety and instruction before you head out into the forest with us.

Yes. All of our helmets are registered from first use and undergo thorough regular inspection.

Yes. However, we strongly recommend that you wear one of our helmets. However we do not want to be discriminatory and should you decide not to wear a helmet for religious reasons then we will require you to complete an additional disclaimer.

No. You can not wear your own helmet. It is imperative that we know the history of any helmets used on our sessions.

Zip Trekking Adventure is a network of seven parallel zip lines that traverse the sky-scraping Douglas Firs at Grizedale Forest. A 2-3 hour exhilarating experience you'll never forget.

From the training area (situated behind the Go Ape Cabin) there is a twenty minute walk up the hill (forest walk along the Ridding Wood Trail, past forest artworks). This walk can be strenuous and although it is only 20 mins, suitable shoes must be worn and you must have a reasonable fitness. Once at the top of the hill you are met by the vans where you are whisked along winding forest roads, up to site 1, the training Zip. The views are great and the zips are great (and fast). The walk between the zip wires has some steep areas within the course too. It is genuine adventure in a stunning part of the forest. Zip 8 delivers you back into the car park where you can then walk back to the cabin to get out of your harness.

Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of Go Ape participants wearing helmets. We decided that the disadvantages of participants wearing safety helmets outweigh the minimal benefits.

Two to three hours of fun and adventure, including; • A safety demonstration from our experienced Tribe • A practice session before you head into the forest • A totally unforgettable experience in the tree tops – and the certificate to prove it!

You’ll enjoy getting off the beaten track on our epic off road segways. Your experience with us lasts an hour, and that includes a brief bit of safety and instruction before you head out into the forest with us.

If someone is worried about their knees knocking and arms trembling – never fear; Go Ape is here and we are proud to have helped lots of people conquer their fear of heights.

You can join us for a half day or a full day, but we can tailor the event to suit your needs – typically our days start at 10:00 and are finished by 16:00 and include preferential parking, catering and two activities or more.

Generally, we can arrange fun days out for 10 – 300 people! Just give us a call or fill in our quote request form and one of the Events Team will be in touch.

No, you can go at your own pace and let people ‘overtake’ if you fancy taking a little more time over an obstacle or section.

Our caterers will set up in the Forest Shelters and whichever Forest Feast you choose, we will have it prepared and ready for the agreed time to include any individual dietary requirements!

We have a few courses that can provide on site meeting rooms, but at every location we have negotiated good rates at a Conference Venue within 5-10 minutes drive. If you need to have a company gathering of any sort before the fun starts, we can arrange this for you – we also have a Forest Shelter at most sites which could also be suitable depending on your requirements.

Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control.

You can pay a 25% deposit to secure all your activities and you can amend numbers or cancel the booking up to 10 working days prior to your event date.

Yes, just call your Events Organiser on their direct line stated on your quote.

The Go Ape policy recommends pregnant women do not take part on the course (as it is a robust forest adventure and therefore, has associated risks). However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer.

A 25% deposit is necessary to reserve your date. Full payment is then required 10 working days before your event date.

Generally, we can arrange Team Days Out for anything between 10- 300 people. 

No, you can go at your own pace and let people ‘overtake’ if you fancy taking a little more time over an obstacle or section.

Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. As for the ground-based Team Development activities, you may be required to use the Forest Shelter to complete your tasks in certain weather conditions. Sometimes, unfortunately, we might need to close the course for reasons beyond our control.

You can cancel your Team Day Out or Team Development Day, but you will need to do this at least 10 working days* before your event date. You can do so by calling your Event Organiser. You will be fully refunded. Go Ape might need to cancel your booking. If this happens, we’ll refund you in full. *If you have opted for a Team Solutions Day, you will need to give at least 21 working days’ notice of cancellation.  

Every Team Day at Go Ape is different and tailored to meet the needs of the group. However, our most popular Team Days Out consist of a 2-3 hour Tree Top Adventure, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your jungle VIP experience.

The classic Team Day Out is available at all 31 locations nationwide. The Team Development and Team Solutions Days however, are only available at 10 handpicked locations. These are; Thetford, Black Park Country Park, Battersea Park, Trent Park, Cannock Forest, Swinley Forest, Sherwood, Forest of Dean, Moors Valley and Delamere.

If you have added catering and a Forest Shelter to your booking, our caterers will set up in the Forest Shelter and whichever feast you choose will be ready for the agreed time and include any individual dietary requirements.

A Team Solutions Day does require some tree-time, so as long as you’re fit enough to climb a rope ladder, you can take part on the Go Ape course. The ground-based activities also require some physical involvement so you may need some support from your team mates. The rest of the day will be spent analysing your group behaviour and teamwork, which is why we think it’s best for teams who are seeking an in-depth analysis and a solid plan for the future.

Team Development is ideal for organisations of all sizes looking to work as a tight, efficient unit. We recommend a group size of at least 10 to really make the most of the challenges and activities that are included in the day. We think it’s best for teams who want to develop existing skills and strengthen their bonds.

Tree Top Junior is £13 per person participating on the course. That’s for school groups Monday – Friday term time. Tree Top Adventure and Forest Segway for Schools and Colleges: If you’re a school or college looking to Go Ape, you can save 20% on our Tree Top Adventure and Forest Segway (excluding Tree Top Junior). This is for a group of 10 or more students Monday – Friday in term time only. Just call one of our friendly team to receive your discount.

Just call one of our friendly team to receive your discount as a school or college.

Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control.

We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if it’s raining! Make sure your stomach area is covered. Please wear appropriate footwear with soles with good grips. No sandals or slip-off shoes. You’ll need closed toe and heel shoes (with flat soles). Long hair must be tied back.

Yes there will be, but they may be a little walk from the Go Ape cabin. Please allow some extra time for a toilet stop!

Not necessarily, there will always be opportunity to get the best price on your chosen day by booking well in advance.

All the discount codes that have been distributed will be valid until the date displayed on them.

We promise the price will never go down after you have booked. The earlier you book, the cheaper it will be.

Your gift voucher is still valid for use. Book as normal and enter your voucher code at checkout, or advise the person who has taken your call.

Drop us a line and we will talk you through it. Catch us on 0333 355 9419.

If you cancel your booking, we will refund you the exact amount that you paid.

We are around seven days a week. Get in touch and we will help you re-book your adventure. You can catch them on 0333 355 9419.

At the moment, the prices of our adventures are fixed, but soon, you will be able to book adventure at a range of different prices. The difference in price will be based on a few things, but the main rule of thumb is book well in advance to get the best value adventure.

The first locations to adopt the new pricing options will be Crathes Castle, Delamere Forest, Margam, Moors Valley, Wendover Woods and Wyre Forest.

Whilst there is inevitably a small risk of injury when undertaking such activities, all participants receive a safety briefing from a trained instructor at the start.

Yes; Go Ape holds £10m of public liability insurance covering all of its courses.

Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control.

Activation isn’t required. You can just scratch off the reverse panel and use your 19-digit code straight away.

Redeem at Go Ape location Our gift cards can be spent at any Go Ape location. And you can combine your gift card with other payment methods to book your experience. Redeem Online Our gift cards can be redeemed online goape.co.uk. Decide where you want to go and when then enter your 19-digit gift card number, which you’ll find on the reverse of your card under the scratch panel. Enter the code in the gift card section on the checkout payment page.

Your e-gift card can be used exactly the same way online, over the phone and at our 31 locations.

You can apply more than one gift card to payments on the website, at site and calling our team.

Gift cards You can check the balance of your gift card online. Enter the card number in the gift card section in the checkout. Alternatively, you can check the balance of your gift card at any location or give us a call. E-gift cards You can check the balance of your e-gift card exactly the same way as above.

Gift Cards Unfortunately, as per our T’s & C's we’re unable to take responsibility for lost or stolen gift cards. E-gift cards If you misplaced your e-gift card print out, click on the link in the original email to access it.

You can apply more than one gift card to payments on the website, at site and calling our team.

Please visit our terms and conditions

Yes, just call the booking line or contact us via email on [email protected]

You can cancel your adventure but need to do this at least 48 hours before the booked start time by calling the booking line. You will be fully refunded. Go Ape might need to cancel your booking. If this happens, we’ll refund you in full. *Please note that Corporate Events require cancellation notice by 10 working days prior to the event, due to the inclusion of vendor services. Please see our terms and policies here

Yes, just call the booking line.

The Go Ape policy recommends pregnant women do not take part on the course (as it is a robust forest adventure and therefore, has associated risks). However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer.

Some of our most memorable stag and hen parties have been in full fancy dress. We want you to have fun, but we also want you to be safe; so please refrain from wearing capes of any sort.

There is no deposit necessary, however full payment is required upon booking your date.

Generally, we can arrange fun days out for up to 300 people. However, our stag and hen discount is exclusive to a minimum group size of 6. Just give us a call to arrange your discounted visit.

Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual which all adds to the fun! Don't forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control.

You can cancel your adventure but need to do this at least 48 hours before the booked start time by calling the booking line. You will be fully refunded. Go Ape might need to cancel your booking. If this happens, we’ll refund you in full.

We've built a true to life virtual world featuring Tree Top Adventure, Forest Segway and Tree Top Junior so you can explore, climb and conquer anywhere and everywhere.

Experience 'Go Ape 360' through out limited edition Google Cardboard VR Headsets, FREE with all postal gift voucher orders.

Assembling our virtual reality headset couldn't be easier. Watch our 'how to' video now and start your Go Ape 360 experience.

Our virtual adventure app that is free to download on Google play or the App Store. Join the fold!

There are various technical aspects of virtual reality that can induce sickness, such as mismatched motion, field of view, motion parallax, and viewing angle.

It can happen with virtual reality. Don't let this put you off though. We recommend you sit down, take your time and double check that your device is configured correctly.