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Frequently asked questions

There are just a few things you'll need to know before you head to the forest. Here you'll quickly find the answers to some common queries, allowing you to get on and have some fun!

COVID-19 Coronavirus update

The government have directed all leisure activities to temporarily close. We want to do our bit to try and curb the spread of the Coronavirus, and although it saddens us to have to postpone adventures, we feel it is the right thing to do at this time. All 34 Go Ape centres are now closed temporarily.

As soon as it is deemed safe our forest doors will be open again and we will be ready to welcome you.

Until then, we hope you and your families stay well through these challenging times.

Please email [email protected] if you have any further questions.

 

  • Top FAQs

    Are Go Ape sites still open?

    In order to help contain the spread of the Coronavirus, the Government has ordered the temporary closure of all leisure activities. As a result, from Friday 20th March, Go Ape has closed all 34 locations, until the government decide it is safe for us to return to normal activities. 

    Will I be notified when you re-open?

    We will send an email to everyone who has been affected by our temporary closures as soon as we get the news we are all waiting for. We will also update our social media pages and our website. We are looking forward to opening our forest doors to you again soon.

    Can I get a refund if my booking is postponed?

    We will not be issuing refunds, but please be assured your booking continues to be valid and important to us. The closure is for reasons beyond our control and as such, we will do everything we can to be flexible. All amendment fees will be waived and we will move your booking to a future date. You can change location and activity if you wish. If you’re not sure on a date, we will keep your booking on our system and once normal life resumes, and you are able to plan a date.

    Do Go Ape have business insurance to cover this crisis?

    No, our business is not covered for this current pandemic. However, we are doing everything we can to minimise costs and be as efficient as possible in order to conserve money, protect employment and the company and to enable us to continue to offer adventure to everyone once this unprecedented situation has been resolved.

    How long will my credit be valid for?

    We will honour the credit for a year.

    I can no longer make it to the location that I booked originally

    Not a problem, we will be happy to move your booking to any one of our 34 sites across the nation. Or, we can keep your booking on file for a year until you should find yourself in the vicinity of a Go Ape site. Give us a call once we’re open again and we can always help you find a suitable one.

    I had a birthday party booked in, we can no longer attend.

    We are totally sympathetic of any children who are not able to celebrate their birthday with friends, having the party they imagined. We would love to offer your child something to look forward to once this situation has settled down. We will happily move your booking and give your child the opportunity to celebrate being able to have fun with friends again up in the treetops. We will ensure your child gets a party to remember and we will also throw in a little belated birthday present as a thank you and a gesture of goodwill when we do get to see you

    My gift voucher is due to expire during the lock down period, what can I do?

    We totally understand the situation and of course we will honour any gift voucher that expires during the period of time we were advised to stay at home. Please give us a call when we are operational again and we will honour your gift voucher and book you an adventure.

    When will I be contacted regarding my booking?

    We are keeping an eye on the changing situation. Going forwards if we need to postpone your booking, we will endeavour to give you 2 weeks notice. You will be informed via email if this is the case.

  • FAQs

    Are Go Ape sites still open?

    In order to help contain the spread of the Coronavirus, the Government has ordered the temporary closure of all leisure activities. As a result, from Friday 20th March, Go Ape has closed all 34 locations, until the government decide it is safe for us to return to normal activities. 

    Will I be notified when you re-open?

    We will send an email to everyone who has been affected by our temporary closures as soon as we get the news we are all waiting for. We will also update our social media pages and our website. We are looking forward to opening our forest doors to you again soon.

    Can I get a refund if my booking is postponed?

    We will not be issuing refunds, but please be assured your booking continues to be valid and important to us. The closure is for reasons beyond our control and as such, we will do everything we can to be flexible. All amendment fees will be waived and we will move your booking to a future date. You can change location and activity if you wish. If you’re not sure on a date, we will keep your booking on our system and once normal life resumes, and you are able to plan a date.

    Do Go Ape have business insurance to cover this crisis?

    No, our business is not covered for this current pandemic. However, we are doing everything we can to minimise costs and be as efficient as possible in order to conserve money, protect employment and the company and to enable us to continue to offer adventure to everyone once this unprecedented situation has been resolved.

    How long will my credit be valid for?

    We will honour the credit for a year.

    I can no longer make it to the location that I booked originally

    Not a problem, we will be happy to move your booking to any one of our 34 sites across the nation. Or, we can keep your booking on file for a year until you should find yourself in the vicinity of a Go Ape site. Give us a call once we’re open again and we can always help you find a suitable one.

    I had a birthday party booked in, we can no longer attend.

    We are totally sympathetic of any children who are not able to celebrate their birthday with friends, having the party they imagined. We would love to offer your child something to look forward to once this situation has settled down. We will happily move your booking and give your child the opportunity to celebrate being able to have fun with friends again up in the treetops. We will ensure your child gets a party to remember and we will also throw in a little belated birthday present as a thank you and a gesture of goodwill when we do get to see you

    My gift voucher is due to expire during the lock down period, what can I do?

    We totally understand the situation and of course we will honour any gift voucher that expires during the period of time we were advised to stay at home. Please give us a call when we are operational again and we will honour your gift voucher and book you an adventure.

    When will I be contacted regarding my booking?

    We are keeping an eye on the changing situation. Going forwards if we need to postpone your booking, we will endeavour to give you 2 weeks notice. You will be informed via email if this is the case.

    Where is my nearest Go Ape?

    Head over to our Locations page to find your nearest locations.

    How much does it cost?

    The cost of our activities differ depending on various factors. For an overview of adventure starting prices browse the Adventure page here - but please note, costs can vary by location. Our Special Offers can also impact the price (in a good way!)

    How and when should I book?

    Following the governmenst directive, all Go Ape centres are now closed temporarily. 
     

    When are you open?

    Opening times vary depending on the adventure, location and time of year. The easiest way to find out is to use our booking bar. Select your desired activity and location on the booking page, then click through to browse the dates and time slots available.

    What should I wear?

    We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if it’s raining! You need to make sure you have the correct footwear with closed toe and heel (with flat soles), no sandals or slip-off shoes. Your stomach area will need to be covered and long hair must be tied back.

    Do you offer a group discount?

    We have a dedicated events team who are there to help with larger groups. Contact them at [email protected] or to find out more, visit our Groups page.

    How do I amend an existing booking?

    Email us at [email protected] and one of our tribe will be more than happy to help you out.

    What happens in bad weather?

    Go Ape is an excellent wet weather activity! The course remains open in all weathers, except when it is icy, stormy, in high winds or during lightning. Rain makes the course muddier than usual – which all adds to the fun! Don’t forget to dress for the weather. Sometimes, unfortunately, we might need to close the course for reasons beyond our control, if this happens you will be given a full refund.
  • Adventures

    What are the height, weight and age restrictions and supervision ratios?

    Supervision rules and participant restrictions vary depending on the adventure you choose and the Go Ape location. Check out our Locations page and click through to the site you wish to visit. Then when you click through on your chosen adventure, you’ll find the information you need under 'Adventure Overview'.

    Can I do Go Ape if I'm pregnant?

    The Go Ape policy strongly recommends pregnant women do not take part on the course (as it is a robust forest adventure and therefore, has associated risks). However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest you seek advice from your doctor on the matter. If you decide to proceed, you will need to declare that you are pregnant and sign a disclaimer stating that: “I have made Go Ape aware that I am pregnant and as a result Go Ape has recommended that I do not take part on the course. However, I have decided to take part on the course in the full knowledge that this may incur risks to my unborn child”.

    Do you wear a helmet?

    You will only have to wear a helmet if you're participating on Forest Segway. Go Ape has consulted widely whilst risk assessing the benefits or disadvantages of participants wearing helmets on our high ropes experiences. We decided that the disadvantages of participants wearing safety helmets outweigh the minimal benefits.
     

    I'm afraid of heights!

    If you’re worried about your knees knocking and your arms trembling – never fear; Go Ape is here and we are proud to have helped lots of people conquer their fear of heights. Why not give it a try - you might surprise yourself!
     

    Is it safe?

    There is inevitably a small risk of injury when undertaking such activities, however all participants receive a safety briefing from a trained instructor at the start and any risk of injury has been minimised to the best of our ability. Go Ape are fully insured, we hold £10m of public liability insurance covering all of its courses.
     

    Where can I find out more about each activity?

    You can find out more about the specific activities we offer by visiting the adventures page.

    Do I need to be fit and strong?

    Taking part in a Go Ape adventure does require a degree of physical fitness but if you can climb up a rope ladder you should be fine. Our instructors are always on hand to help and support you, should you need any extra help. Our Forest Segways require you to be standing for an hour - do that and you'll be fine!
     

    I might need additional support

    At Go Ape, we welcome everyone. However, whilst our courses are designed to be accessible to most people, they do offer a degree of physical and mental challenge. For some, this may mean that additional equipment, adjustments to our training, and/or levels of supervision will be required for safe participation. For others, the risks of injury may still be too great despite taking such additional measures, preventing their use of the course. Please see our Accessibility page for more information. You can also contact us at [email protected] to discuss your requirements.
     

    What if I have a pre-existing medical condition?

    Our staff at GoApe are awesome, but not medically qualified, therefore cannot assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to use of the course. We advise you to visit the course prior to booking to undertake your own risk assessment.
     

  • Gift Vouchers

    My gift voucher is due to expire during the lock down period, what can I do?

    We totally understand the situation and of course we will honour any gift voucher that expires during the period of time we were advised to stay at home. Please give us a call when we are operational again and we will honour your gift voucher and book you an adventure.

    How can I buy a gift voucher?

    Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift voucher to be sent either by email or post. Postal gift vouchers can only be sent to the billing address. 

    How do I redeem my gift voucher or card?

    It’s super easy! To redeem your gift voucher simply select the adventure and location you would like to book. You will be taken to the payment page where a field to enter either your gift voucher or gift card code will be visible. Once you’ve entered your code the voucher will be redeemed. If booking over the phone, just quote the code.
     

    Can I use multiple gift vouchers or gift cards on one booking?

    Yes, you can apply more than one gift card to payments on the website, at site or by calling our team.
     
  • Groups/Schools

    What’s included in a Team Day Out to Go Ape?

    Every Team Day at Go Ape is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a 2-3 hour Treetop Course, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just email us at [email protected] or to find out more, visit our Team Days page.

    Is there a minimum or maximum number of people to hold a Team Day Out?

    We can cater for any number from 10 - 300 participants! Just email us at [email protected].

    How much does it cost?

    Prices vary depending on your group day out requirements. Contact us at [email protected] and we’ll send you a quote. We have exclusive prices for school groups visiting us during term-time Monday - Friday, which we can talk you through as well. 

    Do you require a deposit?

    A 25% deposit is required to reserve your adventure. Full payment is then required 10 working days before your event date.

    How do I book?

    Just contact our friendly team at [email protected] and we’ll be happy to help you out with everything.

    Can I amend my booking?

    Yes of course, just call your dedicated Events Coordinator on their direct line stated on your quote. Please note:  booking amendments require at least 10 working days notice.
     
  • On the Day

    When do I need to arrive and will there be somewhere to park?

    At many of our locations the adventure begins with the drive into beautiful forests. Parking is available at all our locations (except Battersea Park), these are however run by the land owner and not Go Ape therefore we have no control over parking costs. 

    Upon arrival make your way to the Go Ape cabin before your start time to fill in paperwork that needs to be completed beforehand. Late arrivals that miss their session may be charged at full price. 
     

    Are there storage facilities?

    Most Go Ape sites are able to store small items that cannot be left securely in a vehicle, but there are limited spaces. Go Ape cannot accept liability of any items lost or damaged whilst in our care. We recommend you leave valuable items at home. If you need to take a camera or glasses they must be attached (which we may be able to assist with). At Battersea Park, all loose items (including cameras) must be left on the ground either with a spectator or in lockers provided.

    Can I bring a camera?

    Please do! You’re going to want to capture these moments to share! In order to keep your gadgets and others safe we do ask that all phones and cameras are attached to the participant. Lanyards are available to buy from the cabin, subject to availability. Battersea Park operates a no camera policy on the course.
     

    Can spectators watch and take pictures from the forest floor?

    Yes, absolutely. The only adventure with restrictions is Woburn Safari Park, which allows just one on looker. All other tree top courses allow as many fans as you’d like to cheer you on.

     

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