Our Gift Experience Voucher & gift card 

Terms and conditions

1. Vouchers are valid for a year from purchase. The gift voucher expiration date will be stated on them and can not be used after that date.

2. Vouchers cannot be replaced if lost, stolen or destroyed.

3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.

4. Experience Vouchers are set to a specific activity and no change will be given.

5. Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.

6. Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.

7. Experience Vouchers are valid on the specified activity stated on the voucher only and cannot be used on other adventures or Go Ape merchandise.

8. If free gloves come with your experience gift voucher for Treetop Challenge (Adult and Child), Treetop Adventure+ and Treetop Adventure, present coupon at site when partaking in your activity to claim your free gloves. Gloves cannot be refunded or exchanged. Free Gloves are the Black Pimple full glove and this offer does not apply to the fingerless gloves.

CANCELLATION AND REFUND PROCEDURE

The purchaser of the voucher is entitled to a 14-day 'cooling off' period provided the gift voucher is returned unused and with the original receipt within 14 days of purchase, after which a full refund will be made. If you need to return a gift voucher please email [email protected].