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Forest Segway Booking Terms and Conditions

1. General Issues
a. These Booking Terms and Conditions apply to the booking of the Go Ape! Forest Segway (the ‘Activities’) and any ancillary products at the location set out in Go Ape’s booking confirmation.
b. These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
c. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Go Ape! Forest Segway
d. Any typographical, clerical or other error or omission in any booking confirmation or other documentation issued by Go Ape! Forest Segway (including any electronic documentation) shall be subject to correction without any liability on the part of Go Ape! Forest Segway.
e. Go Ape! Forest Segway reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.

2. Booking Confirmation
a. No booking shall be deemed to have been accepted unless accepted in writing by Go Ape! Forest Segway (which shall include Go Ape! Forest Segway’s email confirmation of booking).
b. These Booking Terms and Conditions incorporate Go Ape! Forest Segway’s Privacy Policy, and Risk Acknowledgement and Disclaimer. You and each member of your party will be required to sign the Risk Acknowledgement and Disclaimer before being allowed to undertake the Activities.
c. You must advise Go Ape! Forest Segway as soon as possible of any mistake in Go Ape! Forest Segway’s booking confirmation. Go Ape! Forest Segway shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

3. Safety
a. The Activities comprise a challenging high ropes course and participation is not without risk as a fall could be fatal. All participants will receive detailed safety training from an instructor.
b. Go Ape! Forest Segway reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advise and the safety system or who is deemed to be under the influence of alcohol or drugs.
c. After the safety briefing participants will not be directly supervised by an instructor. A participating adult must accompany under 16 year olds. One adult is permitted to supervise three 10-15 year olds. Participating adults must sign a Risk Acknowledgment and Disclaimer stating that he or she will accept responsibility for the safety of him or herself and for supervision of children in his or her care.
d. All participants must be reasonably fit and healthy, at least 10 years old and must weigh more than 7 stones/45kg. Please note this further information on weight and size restrictions. If you have any concerns we advise that you visit a site at a time prior to your booking and speak to a member of the Go Ape! Forest Segway staff. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your party meet these requirements.
e. All participants are required to wear a safety helmet provided by Go Ape! Forest Segway and fitted by an instructor.
f. The Activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the Activities they are advised to visit the course before booking. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities Go Ape! Forest Segway recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the Activities is at their own risk (see Risk Acknowledgment and Disclaimer).
g. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the course and to supervise any under 18’s in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
h. All participants are required to act responsibly and courteously at all times and to respect other participants. Go Ape! Forest Segway shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
i. Participants must be dressed appropriately (see clause 4) and Go Ape! Forest Segway reserves the right the refuse admittance to the Activities to any participant who is not appropriately dresses.
j. The Activities will remain open in most weather conditions (but not in circumstances of gales, lightning, heavy ice or snow).
k. No refunds or compensation will be payable by Go Ape! Forest Segway in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.

4. Clothing
a. It shall be the responsibility of all participants to ensure that they are dresses appropriately and Go Ape! Forest Segway advises participants to wear clothing appropriate for the weather conditions and which they do not mind getting damaged, In particular the following restrictions shall apply:
i. Participants may not undertake the Activities in open-toed or slip-off shoes (anklesupporting boots are best)
ii. Long hair must be tied back
iii. Waists must be covered and piercings removed or taped over for comfort.
b. Go Ape! Forest Segway will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.

c. Go Ape! Adventure/Adventure+/Junior will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.

5.1 Moving bookings, cancellations and refunds

a. Up to 7 days prior to your activity date you can cancel an existing booking and receive a full refund, minus the booking fee.You can also amend your booking free of charge.

Up to 48 hours prior to your booking, you can move the activity date, if there is availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500

Within 48 hours of the booking date, if Go Ape are operational, you will not be entitled to move your booking, or receive any refunds for cancellations. 

b. Should Go Ape feel it’s necessary to cancel your booking, it shall use reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.

c. Should Go Ape, for reasons beyond their control(including high winds, lightning storms and icy conditions*), feel it is necessary to close the activity once your party have already commenced participation, you will be offered alternative times or dates to return within one yearand rescheduled free of charge. In such circumstances, you will not be entitled to a refund, in part or whole. 

*in all other weather conditions, we operate as normal and standard conditions apply.

d. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.

e. Where multiple forms of payment are used, Go Ape reserves the right to refund any monies due on a refund or amendment by credit or cheque. 

5.2 Bookings during the COVID-19 Pandemic 

a. Should your booking not be able to proceed we will be happy to, free of charge, reschedule for a future date, or arrange agift voucher for the full value of your booking, redeemable until the end of 2021 or within 12 months, whichever is the longer. Whilst we hope you will support us by rescheduling a refund will also be possible. 

6. Price and Payment
a. Subject to any terms agreed in writing between Go Ape! Forest Segway and you, our charges shall be calculated at our
current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities and Tribe magazine, which will be available for collection at site after completion of the Activities. Payment may be made by debit or credit card either online or by contacting the booking line: 01603 895500

7. Liabilities
a. Except as otherwise provided in these Booking Terms and Conditions Go Ape! Forest Segway shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.b. Parking facilities are available at the site, and any vehicles are left at the owner’s risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
c. Except as otherwise provided in the Booking Terms and Conditions any liability of Go Ape! Forest Segway shall be limited to the refund of any charges paid to Go Ape! Forest Segway.
d. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of Go Ape! Forest Segway in respect of death or personal injury caused by the negligence of Go Ape! Forest Segway or of its employees, agents or contractors.

8. Miscellaneous
a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and conditions and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
b. Nothing above shall confer on any third party any benefit or the tight to enforce any of these Booking Terms and Conditions.
c. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and
Wales and Adventure Forest Limited and you submit to the exclusive jurisdiction of the courts of England and Wales.