Go Ape Booking Terms & Conditions

By entering our website you agree to abide by the terms and conditions of use thereof.  The placement of an order online for the purchase of our Gift Vouchers, Merchandise products and any Activities indicates your acceptance of these terms and conditions

1. Booking Terms and Conditions

1.1     General Issues

1. These Booking Terms and Conditions apply to the booking of the Go Ape product(s) (the 'Activities") and any ancillary products at the location set out in Go Ape’s booking confirmation.
2. These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
3. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Go Ape.
4. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Go Ape (including any electronic documentation) shall be subject to correction without any liability on the part of Go Ape.
5. Go Ape reserves the right to make changes to the Activities whether to conform with any applicable safety, other statutory requirements or otherwise.

1.2       Booking Confirmation

1. No booking shall be deemed to have been accepted unless accepted in writing by Go Ape (which shall include Go Ape’s email confirmation of booking).
2. These Booking Terms and Conditions incorporate Go Ape’s Privacy Policy, and Risk Acknowledgement and Disclaimer. You and each member of your party will be required to sign the Risk Acknowledgement and Disclaimer before being allowed to undertake the Activities.
3. You must advise Go Ape as soon as possible of any mistake in Go Ape’s booking confirmation. Go Ape shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

1.3       Safety

1.  The Activities comprise challenging courses and participation is not without risk as falls or accidents could be fatal. All participants will receive detailed safety training from an instructor.
2. Go Ape reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice, the safety system, safe use of the equipment or who is deemed to be under the influence of alcohol or drugs.
3. All participants are required to act responsibly and courteously at all times and to respect other participants. Go Ape shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
4. Participants must be dressed appropriately (see clause 4) and Go Ape reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
5. The Activities will remain open in most weather conditions (but not in circumstances of gales, lightning, heavy ice or snow).
6. No refunds or compensation will be payable by Go Ape in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
7. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the courses and to supervise any person under 16 who is in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
8. The Activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the Activities they are advised to walk the course before booking. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, Go Ape recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the Activities is at their own risk. (see Risk Acknowledgement and Disclaimer).
9. All participants must be reasonably fit and healthy. Please note this further information on activity-specific weight and size restrictions: 

   Treetop Challenge: 
   Self-belay courses: Participants must be at least 4ft 7 inches/1m 40cm tall, at least 10 years old and must weigh less than 20.5 stones/130kg
   Continuous-belay courses: Participants must be at least 4ft 7 inches/1m 40cm tall and must weigh less than 20.5 stones/130kg

   Treetop Challenge Xpress:  Participants must be at least 4ft 7 inches/1m 40cm tall and must weigh less than 20.5 stones/130kg

   Treetop Adventure:  Participants must be at least 3ft 3 inches/1m tall and must weigh less than 20.5 stones/130kg

   Treetop Adventure Plus:  Participants must be at least 4ft/1m 20 cm tall, at least 6 years old and must weigh less than 20.5 stones/130kg

   Forest Segway: Participants must weigh between 7 stones/45kg and 18.4 stones/117kg

   Zip Trekking: Participants must be at least 13 years old, at least 4ft 7 inches/1m 40cm tall and must weigh between 7 stones/45kg and 19.5 stones/124kg

   Nets Adventure: Participants must be at least 1 year old and must weigh less than 20.5 stones/130kg

   Axe Throwing: Participants must be at least 16 years old

10. All participants are required to wear the following activity-specific equipment:

    Treetop Challenge:  A full body harness or a sit harness with maximum waist measurement of 43 inches (110cm) and maximum leg loop measurement of 27 inches (70 cm) around the top of your thigh.  This will be provided by Go Ape and fitted by an instructor.

    Treetop Express:  A full body harness or a sit harness with maximum waist measurement of 43 inches (110cm) and maximum leg loop measurement of 27 inches (70 cm) around the top of your thigh.  This will be provided by Go Ape and fitted by an instructor.

    Treetop Adventure:  A full body harness or a sit harness with maximum waist measurement of 43 inches (110cm) and maximum leg loop measurement of 27 inches (70 cm) around the top of your thigh.  This will be provided by Go Ape and fitted by an instructor.

    Treetop Adventure Plus:  A full body harness or a sit harness with maximum waist measurement of 43 inches (110cm) and maximum leg loop measurement of 27 inches (70 cm) around the top of your thigh.  This will be provided by Go Ape and fitted by an instructor.

    Forest Segway: A safety helmet provided by Go Ape and fitted by an instructor

    Zip Trekking: A full body harness with maximum waist measurement of 49 inches (125cm) and maximum leg loop measurement of 31 inches (80 cm) around the top of your thigh.  This will be provided by Go Ape and fitted by an instructor.

    Forest Biking: All participants under 16 years old must wear a safety helmet.  This can be the participant’s own helmet, or one provided by Go Ape.

    If you have any concerns regarding the fit of the harnesses/helmets we advise that you visit a site at a time prior to your booking and speak to a member of the Go Ape staff.  Anyone who does not meet these requirements will not be allowed to undertake the Activities.  (Waist measurements should be taken above the belly button; males weighing 18+ stone (115kg) and females size 18+ are likely to be in this category).  Larger or smaller framed participants may be required to wear a full body harness for safety reasons.  It is your responsibility to ensure that all members of your party meet these requirements.

11. All participants are required to meet the following activity-specific supervision:

Treetop Challenge (self-belay):  After the safety briefing, participants will not be directly supervised by an instructor.  A participating adult (18+ years old) must accompany under 16 year olds.  One adult is permitted to supervise a maximum of two where one or more is under 16 years.  Participating adults must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for the safety of themselves and for supervision of children within their care.

Treetop Challenge (continuous-belay):  After the safety briefing, participants will not be directly supervised by an instructor.  A participating adult (18+ years old) must accompany under 13 year olds.  One adult is permitted to supervise a maximum of four under 13 year olds.  An adult must be present to supervise up to 8 children between 13 - 15 years old; they can participate on the course or supervise from the ground.  Supervising adults must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for the safety of themselves and for supervision of children within their care.

Treetop Express:  An adult (18+ years old) must be present on the course to supervise up to 4 children under 13 years old.  An adult must be present to supervise up to 8 children between 13 - 15 years old; they can participate on the course or supervise from the ground.  Participating adults must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for the safety of themselves and for supervision of children within their care.

Treetop Adventure:  A participating adult (18+ years old) must accompany under 6 year olds.  One adult is permitted to supervise up to 2 under 6 year olds.  An adult must be present to supervise up to 8 children between 6 – 15 years old, a minimum of 1 adult must be present per group; they can participate on the course or supervise from the ground.  Participating and supervising adults must sign a Risk Acknowledgement and Disclaimer stating that they have considered the risks and will supervise the children in their care.

Treetop Adventure Plus:  An adult (18+ years old) must be present to supervise up to 8 children between 6 – 15 years old; they can participate on the course or supervise from the ground.  Participating and supervising adults must sign a Risk Acknowledgement and Disclaimer stating that they have considered the risks and will supervise the children in their care.

Forest Segway: A participating adult (18+ years old) must be present to supervise up to 3 children.  Participating adults must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for the safety of themselves and for supervision of children within their care.

Zip Trekking:  A participating adult (18+ years old) must be present to supervise up to 6 children between 13 – 15 years old; one adult must be present per group.  Participating adults must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for the safety of themselves and for supervision of children within their care.

Nets Adventure:  A participating adult (18+ years old) must be present on the course to supervise under 6 year olds.  One adult is permitted to supervise up to 2 under 6 year olds.  An adult (18+ years old) must be present to supervise up to five 6 – 15 year olds; they can participate on the course or supervise from the ground.  Participating and supervising adults must sign a Risk Acknowledgement and Disclaimer stating that they have considered the risks and will supervise the children in their care.

1.4       Clothing

1. It shall be the responsibility of all participants to ensure that they are dressed appropriately and Go Ape advises participants to wear clothing suitable for the weather conditions and the Activities and which they do not mind getting damaged. In particular the following restrictions shall apply:
   1. Participants may not undertake the Activities in open-­­toed or slip-­­off shoes (ankle-­­supporting boots are best)
   2. Long hair must be tied back
2. Waists must be covered and piercings removed or taped over for comfort.
3. Go Ape will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.

1.5.1   Moving bookings, cancellations and refunds

1. Up to 7 days prior to your activity date you can cancel an existing booking and receive a full refund, minus the booking fee. You can also amend your booking free of charge. In the event of a booking being previously moved or changed within 7 days of the activity but subsequently attempted to be cancelled, where the revised date is greater than 7 days prior, the companies 48 hour refund and cancellation process (1.5.1b) will take precedence.
2. Up to 48 hours prior to your booking, a refund will not be possible. You can move the activity date or time, if there is availability. This will incur a £5 administration charge. This can be done using the online account.
3. Within 48 hours of the booking date, if Go Ape are operational, you will not be entitled to move your booking, or receive any refunds for cancellations. 
4. Should Go Ape feel it’s necessary to cancel your booking, it shall use reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.
5. Should Go Ape, for reasons beyond their control (including high winds, lightning storms and icy conditions*), feel it is necessary to close the activity once your party have already commenced participation, you will be offered alternative times or dates to return within three months and rescheduled free of charge. In such circumstances, you will not be entitled to a refund, in part or whole. 
   *in all other weather conditions, we operate as normal and standard conditions apply.
6. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
7. Where multiple forms of payment are used, Go Ape reserves the right to refund any monies due on a refund or amendment by credit or cheque. 

1.6       Group Bookings via Account Application Form

In the event your booking is made via Go Ape’s Account Application Form these Booking Terms and Conditions shall be subject to any special terms set out in the Account Application Form. In the event of any conflict between the terms herein and the terms set out in the Account Application Form the latter shall prevail.

1.7       Price and Payment

Subject to any terms agreed in writing between Go Ape and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either online or by contacting the booking line: 01603 895500.

1.8       Liabilities

1. Except as otherwise provided in these Booking Terms and Conditions Go Ape shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of, or participation in, the Activities.
2. Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
3. Except as otherwise provided in these Booking Terms and Conditions any liability of Go Ape shall be limited to the refund of any charges paid to Go Ape.
4. Nothing contained in these Booking Terms and Conditions is intended to, nor shall, limit the liability of Go Ape in respect of death or personal injury caused by the negligence of Go Ape or of its employees, agents or contractors.

1.9       Miscellaneous

1. If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
2. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
3. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of the country in which the activity is located.

2. Products and Services

2.1       Making a Purchase

Browse our products and add any items that you wish to buy into the basket.  By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods.  We will only pass your details onto the people who we may subcontract out to do the delivery.  All online orders are confirmed by email.  We will contact you by e-mail or telephone regarding any delivery delays or security issues.

2.2       Making a Purchase

We do try to keep the website up to date so that items on the website are in stock.  If items sell out, we will try our best to offer alternatives or let you know when they will be back in stock.  We endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control.  Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

2.3       Credit Card Security

All online purchases take place safely, using Internet security technology to protect our customers.  All credit card information and personal data is encrypted to ensure your purchases with us are private and protected, using SSL technology.

2.4       Payment

You can pay for your order by using the following:  Visa, MasterCard, American Express, Delta/Connect or Maestro.  All card payments are authorised at the point of ordering, which will require the cardholder’s full details including name, address and telephone number.  These must match the exact details registered with the card user.  We will not debit your card until your items are ready for dispatch.

2.5       Content

Although Go Ape will do their best to ensure the accuracy of all information within this website, we shall not be liable for damages of any kind resulting from the use of this site.

2.6       Pricing

If a product is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order whether or not said order has been confirmed.  In such a case we will make you aware of this and a full refund will be given, if required.  All Product and Services prices are shown in points sterling and are inclusive of the current standard rate at the time of booking.  Gift Vouchers exclude VAT.

2.7       Delivery Schedule

1. We aim to dispatch orders within 2 working days and postage should take an additional one to two days. Therefore, please allow 5 – 7 days for delivery of your order.  This is subject to availability, and we will inform you within this period if we are unable to fulfil your order for any reason. 
2. Orders are sent by first class post, and we make a charge for postage and packing. You will be notified of charges at the point of purchase.  You will be notified via email to acknowledge your purchase.

2.7       Customer Service

Please contact us if we can be of any assistance.  We are available by E-mail at [email protected], alternatively you can phone 01603 895500 between 9.00 am to 5.00pm, 7 days a week.

2.8       Complaints

If, for any reason, you are dissatisfied with the service you have received, please contact us.  Email [email protected]. Your email will be investigated immediately with the site and health and safety team. We aim to respond within 28 days but will keep you informed if it is likely to take longer. Details of all complaints will be reviewed so we can continue to improve our customer service.

2.9       Exchange/Returns Policy

1. We will offer an exchange on any full price items returned to us in perfect condition within 14 days of receipt of order, with proof of purchase. Sale items may be exchanged within 14 days of receipt of order if they are sent back in perfect condition with proof of purchase.  Faulty items maybe returned at any time.  This does not affect your statutory rights.
2. For an exchange, fill in the returns form you received with your delivery and include it in the parcel with the item(s) that you are returning. Goods are returned to Go Ape at your own expense.  When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post.  Always retain proof of postage.
3. Returns should be sent to: Bluestep, FAO Leigh Richards,  Pastures Farm, Station Road, Grendon, Northamptonshire, NN7 1JD
4. Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost. Money will only be refunded once we have received the item.

2.10    Privacy Policy

            Go Ape’s Privacy Policy can be read here.

3. Gift Vouchers

3.1       General Conditions

1. Vouchers are valid for a year from purchase. The gift voucher expiration date will be stated on them and can’t be used after that date.
2. Vouchers can’t be replaced if lost, stolen or destroyed.
3. Vouchers can’t be refunded or exchanged for cash or other denominated vouchers.
4. Experience vouchers are set to a specific activity and no change will be given.
5. Vouchers can’t be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose.  In any event you may not sell the vouchers through the internet without our express written consent, which you must obtain before making any such sale.  We reserve the right at all times to refuse to permit any sale of vouchers by you to a third party.
6. Experience vouchers are valid on the specified activity stated on the voucher only and can’t be used on other adventures or Go Ape merchandise.
7. Gift voucher redemptions are subject to the booking fee. 

3.2       Cancellation and Refund Procedure

The purchaser of the voucher is entitled to a 14-day ‘cooling off’ period provided the gift voucher is returned unused and with the original receipt within 14 days of purchase, after which a full refund will be made.  If you need to return a gift voucher please email [email protected].