Annual Pass Terms and Conditions

Definitions

‘Go Ape Annual Pass’ is also called ‘pass’ below.

‘Passholder’ is the person who has the pass.

‘Purchaser’ is the person who bought the pass.

1. Data

1. We process and store the data you supply in relation to you or the passholder.
2. We keep your information in our booking system and customer databases, operated by our hosting providers.
3. To see how we use and store your data please read our privacy policy.
4. By agreeing to the terms and conditions of our pass, you agree to our privacy policy.

2. Usage

1. The pass start date is either from the point of purchase or a chosen set date within a month of the purchase date.
2. All standard entry conditions apply to passholders.
3. Activity supervision, age, weight and any other requirements apply. Please read our safety rules and advice for more information.
4. There will be a booking fee for online bookings or future bookings made at the cabin using your pass.
5. Purchasers will get a confirmation email with instructions on how to download their digital pass.
6. If you also order a physical pass, this could take up to 2 weeks to arrive.
7. Terms and conditions are subject to change without notification and apply to all passholders.
8. We reserve the right to withdraw Go Ape Annual Pass benefits, discounts and unlimited access temporarily or permanently without notice.

3. Misuse

1. We will not tolerate misuse of the pass.
2. Misuse includes sharing the pass, not attending a prebooked session, or any breach of supervision ratios or age restrictions.
3. Misuse will result in the cancellation of your pass.
4. If one account has multiple passes, this cancelation will apply to all passes on the account.

4. Booking cancellations

1. More than 7 days before your visit, you can move your booking free of charge.
2. Less than 7 days but up to 48 hours before your visit, you can move your booking for an additional booking fee.
3. If you can no longer attend a session you’ve booked, contact [email protected] or call 01603 895500. Failure to let us know prior to your visit is considered misuse of the pass.

5. Location closures

1. Our locations can be subject to closure at short notice, check online for the most up-to-date information.
2. If the closure is determined by Go Ape, you’ll be able to rebook in future with the booking fee discounted. See our booking terms and conditions.

6. Pass purchase cancellation

1. You have 14 days to change your mind about your purchase. There’s a £5 administration fee per pass to cancel within these 14 days. Postage is not refundable. As soon as your pass has been used, you are no longer entitled to a refund even if it is within 14 days of purchase. The 14-day cooling off period only applies to online purchases.
2. Payment for passes purchased online is taken when you enter your card details.
3. Your pass is valid from the day that it is processed or a set date within one month of the purchase date.
4. Any refunds issued will only be made to the purchaser.
5. Passes purchased in person are non-refundable.
6. After 14 days, passes cannot be cancelled or transferred, and any outstanding validity cannot be refunded. Equally, any outstanding validity cannot be transferred to another person.

7. Access

1. Access for passholders is determined by us and we reserve the right to amend access terms without notice.
2. The pass is valid for access to all sites, for as many visits, up to 1 per day, from date of processing for one year during normal opening hours and subject to the standard terms and conditions of entry.
3. Passholders are still required to book an activity slot.
4. Passes are issued to an individual and are only valid when they contain a photograph of the holder.
5. We reserve the right to refuse entry to a passholder, even if the Go Ape Annual Pass is valid.

8. Treetop Adventure

1. Pass allows the passholder one Treetop Adventure booking per day per location.

9. Treetop Adventure Plus

1. Pass allows the passholder one Treetop Adventure Plus or Treetop Adventure booking per day per location.

10. Treetop Challenge

1. Pass allows the passholder one Treetop Challenge, Challenge Plus, Treetop Adventure or Treetop Adventure Plus booking per day per location.

11. Nets Adventure

1. Pass allows the passholder one Nets Adventure booking per day per location.
2. One adult goes free offer still applies to under six passholder bookings. To activate this offer, add one adult to an under 6 passholder booking.

12. Booking with a carer

1. See information about carer’s tickets in our accessibility guide.

13. Exceptions

1. Passes cannot be used as part of a school group booking.
2. Passes cannot be used as part of any group visits planned by our inhouse events team.
3. Passes cannot be used on special events such as, but not limited to, Sundown Adventures.

14. Gifting

1. The Go Ape Annual Pass eVoucher is valid for 3 months, so the recipient must purchase their Go Ape Annual Pass within 3 months.

15. Renewal

1. This is a trial with limited availability.
2. If the pass is extended, the prices may be subject to change.

16. Offers

1. Passes cannot be used in conjunction with vouchers or any other offer or discounts (such as activity bundles) unless we’ve stated otherwise.
2. Any offers associated with the pass are valid for passholders only, not Go Ape Gift Vouchers unless otherwise stated in promotion terms and conditions.
3. We reserve the right to discount the cost of Go Ape Annual Passes without having to refund existing passholders.
4. Passholders will get 10% off merchandise at onsite cabins or merchandise added to their online activity booking.
5. Some of our locations sell a small amount of drinks and snacks from the cabin, and your pass will entitle you to 10% off. Cafes and other onsite venders are excluded. We reserve the right to close places where the passholder discount is valid at any time.
6. We reserve the right to withdraw Go Ape Annual Pass benefits, discounts and unlimited access temporarily or permanently without notice.

Details correct at time of publishing. March 2025.