Treetop Challenge

Amazing customer service at there call centre, I had to call them on 3 separate occasions due to my group booking which needed amending. They was friendly and helpful. We had visited Alexandra Palace on Sunday 22nd April for our 5pm booking all the members of staffs was friendly and even had some banter with us. I had gone there for my birthday with 6 lads and we had all enjoyed ourself. A massive thank you to your team which had looked after us. I will definitely be revisiting.

Kui

Really great day for the kids. They were nervous at first but once we had the guide join them at the top, they were fine. My little one is only 6 so I did think they would have a guide from the start. I was supporting from the ground, but you do really need a little support with you, at the top. On the third bit he got a little stuck in the rope with his feet, which caused a small queue of about 8 other kids to build up behind him. This is when the guide came along and from that moment they were all fine! So overall a really fun and exciting day. I would only comment that a guide should be present, at the top, leading the little ones through. There were many very friendly staff, but all on the ground . Great day.

Lola

Great experience

Songul

Staff were amazing. It was freezing cold and they were still so enthusiastic and helpful. Loved the tree top adventure and would defo recommend.

Saskia Crute-Jones

Brilliant morning out for my 24th Birthday!! Staff at Alexandra Palace were patient, informative and facilitated a superb session for me and my family. Been to Leeds Castle as well, but would say Aly Pally is slightly more challenging!

Jay B

We were there on Saturday 17 March with freezing temperature and snow for our son's birthday party celebration. Notwithstanding the difficulties and the cold staff was super enthusiastic, helpful and inspiring

Annachiara Marcandalli